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Consumer rights

Archives for January 2012

play.com faulty hard drive
Hi all I am hoping someone could give me some advice on a problem with play.com. I ordered a portable external hard drive from them on 5th December 2011 which will have arrived around a week later. I have used it three times since I got it. When I tried to use it today it isn't working and is just making a loud clicking…
Return of faulty item
I bought an item about a month ago, which was working fine, but has now developed a fault ((it won't turn on). I don't have the original packaging, can I still return it ?
Small Claims Court
Looking for advice. I have power of attorney on behalf of a relative and employed a builder on the relative's instructions to do work on their home. Long story short I want to submit a small claim in court for unsatisfactory work and money paid for materials that were not purchased and no receipts provided as per our…
what are our rights?
[FONT=&quot]For the third time a watch bought in March 2011 has been sent in for repair and we are asking for a full refund. In Aug 2011 the hands were repaired and the same again in November. From our point of view therefore, the watch clearly has a problem and do not want another one for the company concerned. We got…
Would it be illegal to buy in bulk from Tesco to sell on?
If I had a shop and bough 50 packs Mars Bars at Tesco on special offer at a £1 and sold these packs for £1.50 in my shop, would this be illegal?
1 mail delivery in 10 days, 15 items havent turned up rights?
Ordered a few things from Ebay and amazon and also waiting for a bank card, new pin, letter from family and more. I recieved a post on Friday which had a new bank card(but not for bank I was expecting) a bank statement, 1 small Amazon packet(waiting for 2) and nothing else. I am not sure if letters are getting stolen or…
Goods not received
Apologies if this has been posted before or is on the site somewhere, I did a quick search and didn't find anything. I bought something online on January 12th and received a confirmation the same day to say it had been shipped. I have heard nothing since. I have emailed them twice over the past few weeks to chase but have…
Item not received in time
Hi Hope someone can help. I ordered some items from Crocs website on 11th January, expecting them to arrive within 10 days. After 14 days of hearing nothing I looked at the order status online to see that it hadn't even been processed, yet the company does not allow you to cancel once you order has been made. On the 26th…
Supermarket price fixing on petrol
I spend around £100 per week on petrol for business use and feel cheated by the fact that locally (to Stratford upon Avon) All the petrol stations prices vary by only 1p per litre. Whereas if I drive 7 or 8 miles in almost any direction petrol prices are as much as 3p per litre cheaper even within the same chain.At nearby…
Littlewoods!!!!!
I ordered a cooker from Littlewoods in March 2011, when i recieved it, the front plate with the knobs on was broken off so i phoned them and said i wanted too return it, they said that was fine, they would come and collect it and bring a new one with them. A few days later i decided i would go out and buy a new one as i…
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Love Film - Problems
I am experiencing some problems with Love Film and want to know what my rights are. I already had a Love Film subscription for £4.99 a month and bought a six month unlimited subscription deal (worth £9.99 a month) off Amazon Black Friday for £17.99. I added it to my account and it gave me the option to either pay for a…
burton.co.uk refund query
Ordered 5 items from burton.co.uk. got them yesterday 30th jeans and belt didn't fit so i raised a returns but they said i wont be getting any shipping money back shipping was only £5 and pennies, It's not a huge deal but is there anything out there to say they need to refund me the shipping. Every little helps :D
Domestic and General
Hi all, Have had a Samsung LCD HD (HMDI ports) TV for 4.5 years (approx.). Until recently only a SKY HD box (via HDMI) attached. Recent Christmas period - gifted an Xbox, Ps3, HD Freeview box and Samsung Blu-Ray (HDMI) player. Samsung contacted by email - no compatibility issues. Problem is - when any of the devices are…
Mac4cash.co.uk taken my old laptop and now say it's worthless??
Arrrgh help please. I got a quote of £180 from mac4cash.co.uk for my old Macbook which they collected. Now they have told me that 'the motherboard is failing' and it is not worth any money, but they will 'scrap it for free' (or break it down for spares and repair, presumably). And if I want it back I have to pay delivery…
Problem Patio Doors
I had new patio doors fitted last July, since then they have been back to repair them 3 times. I chose the doors because they slid back easily without any effort. When they were first put in they were OK. After a couple of months they became hard to open, they were repaired. This same scenario has happened twice more.…
What is the law if a supplier sends me a refund in error
What is the law if a supplier sends me a refund in error and I keep quiet? does it change if it is a businss debt or a personal debt?
Advice on unfisnished joinery work?
Hi all, Could somebody signpost me towards some advice regarding work done at my mothers property? I've a quick scootch round and can't find anything (but am full of the flu so could quite easily have missed it!) My mum paid someone to do some plastering at her home which he did and very nice it was too. She mentioned that…
Mis-sold Sky TV Contract
Phoned up sky 6 months ago to leave. Was offered 20% off and advised to phone back in 6 months. It only discounted it to £40 for the complete package but decided to continue. I phoned up yesterday to cancel unless an offer was available and was told I was in a 12 month contract as this was part of that deal. This was never…
Sale of Goods Act and companies in admnistration
When businesses such as Peacocks go into administration the administrations usually put up sign in stores stating that returns will no longer be accepted and/or claims regarding faulty goods should be sent to them to be treated like any other creditor. However is this approach correct? My reading of section 48B (2) of the…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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