Mis-sold Sky TV Contract

Moneybox

Phoned up sky 6 months ago to leave. Was offered 20% off and advised to phone back in 6 months. It only discounted it to £40 for the complete package but decided to continue. I phoned up yesterday to cancel unless an offer was available and was told I was in a 12 month contract as this was part of that deal.

This was never explained on the phone (I understand these are recorded calls and will be asking for a transcript) and nothing was sent in writing.

Now feel really annoyed that they even attempted to miss-sell. I will be writing to have this contract cancelled but who can I report this to as I expect it is common practice :mad:.

Is it the misrepresentation act that i should mention (any idea of year?). Thanks.

wealdroam

Are you looking for the Misrepresentation Act 1967?

InsideInsurance

Hopefully you will get it sorted, I have to say I have had several retention deals over the years and every time they have informed me that by accepting the deal I would be locking into another 12 month contract.

System

yes i phoned sky last week to cancel sky movies, they offered me 20% off to keep it and at no point did they say I would be locked in for another 12 months. However I then receive a letter a few days after to "confirm" that I had agreed to stay for another 12 months. I was tempted to complain but I have no intention of cancelling Sky so I thought there wasn't much point.

194934lane

did not have much to complain about sky over the last couple of years ,discounts ,free hd,nearly always a deal when you reduce your package,this time 20% discount yea ok 6months yea ok,,got a letter some days after,im in a 12 month contract,should have known better,made a complaint got nowhere yet be aware !!! :mad: any idea how to get out of the contract

shortchanged_2

I have had several of these deals and each time on the phone I have been specifically told that it does not lock me into a contract and as such I am still free to leave at any time. I have never received any written comfirmation of any deal though.
I only have the TV though, I don't have broadband or phone with them if that makes any difference.

timbstoke

shortchanged wrote: »

I have had several of these deals and each time on the phone I have been specifically told that it does not lock me into a contract and as such I am still free to leave at any time. I have never received any written comfirmation of any deal though.
I only have the TV though, I don't have broadband or phone with them if that makes any difference.

My vague understanding of sky is that changing your subscription doesn't change your contract term - so if they give you free Sky Movies or something like that, that shouldn't affect your contract. A discount on your existing package will nearly always start a new contract though.

shortchanged_2

timbstoke wrote: »

My vague understanding of sky is that changing your subscription doesn't change your contract term - so if they give you free Sky Movies or something like that, that shouldn't affect your contract. A discount on your existing package will nearly always start a new contract though.

Well if I was told I was under contract if I tried to leave now, I'd be claiming the same mis-selling as the OP.

194934lane

what you have to ask youself if there was an alternative would you move from sky the short rerply yes,have had another reply from sky cust services to day,still awaiting infio, they say, i think not.
they cannot be trusted just like there owners

vivas00

The same thing that happened to 194934lane has happened to me. Have you got it sorted?

Moneybox

Yep. Logged my complaint and got a phone call. Interestingly have done the same again and they again have not mentioned of any tie in. Will find out in 6 months.