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New look returns -no reciept -faulty item
My daughter bought me a cardigan from New Look yesterday, when I tried it on, I noticed a large pull on the sleeve, so I want to return it. She cant find the reciept! What are my rights here? She paid cash.
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broken sofa
Hi, My sofa is broken it is apparent it is now negative equity. Fair Enough. repair- not possible replacement - discussing refund - purchase price minus 20% which again is acceptable 1)Is the replacement supposed to match the value of purchase price or does wear and tear apply? 2) Would I be able to replace for like for…
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New Composite door
I've just had a white composite door and white frame fitted. I ordered a glass with diamonds on the outside and a particular design on the inside. The door is very visible from the road and I expressed my concerned that nothing would fade i.e. stay the same colour. When the door was fitted the glass had a different backing…
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Can a single item have an inherent fault?
Hi, I have been a frequent customer of Ebuyer due to their low prices, high quality and excellent customer service but I think that I may now have an interesting dilemma. In July of this year I purchased a brand new laptop which was working fine until last week when it began to act strange. Eventually on Thursday, it…
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Was not told item was non returnable at pos
Hi All, I'm hoping someone can offer some advice on a dilemma I have encountered. Yesterday I purchased a Hungarian goose down duvet from Dunelm for £140! I walked in the store, picked it up, walked to the till, paid, popped the receipt in my purse, then put the duvet in the back of my car. On getting home my other half…
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Signing away statutory rights in a contract?
I recently had cause to contact "Be Un Limited" (yes, that's the name of the company, blame their marketing people!) over the fact that the technical "requirements" for potential users of any of their broadband services didn't make sense* (which in itself is very worrying in relation to a telecoms company that should at…
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Faulty tablet - found 2 months after purchase
Hi folks, wonder if anyone can give me an opinion on returning an item (store purchased) Sister bought a tablet 2 months ago as a xmas gift for my neice. Brought it home, stored it away never thinking much of it. Taken it out 2 days ago ready for xmas, and decided to give it a go, just to check it was ok, but have found a…
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Royal mail redirections problem
I have purchased a Royal Mail Redirection service online for £17.62 on the 20th December as I was planning to move houses next week. However my supposed to be landlord has pulled out of the agreement after it. I have therefore rang up Royal mail to cancel it. Hopefully with getting my money back as per distant selling…
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T-Mobile Phone Contract - Tesco Phone Shop
I rang up Tesco Phone Shop and the man on the other end said i'd get 300 minutes, 300 texts, unlimited internet, 500 mb streaming and downloading and then a free booster on top of all that... which i would later use for unlimited texts of which I had confirmed 3/4 times. Week later, the phone arrives and t-mobile say that…
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6 week old laptop broken!
Hi I'm looking for some consumer rights re my laptop. It was purchased from Currys/PC World (joint shop) on 13th November, just under 6 weeks ago and today developed total CPU failure meaning its completely useless and I believe unrepairable. Currys have offered a free repair which will take 7 days +. I asked for a…
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Online Order one year ago now require payment!
Hi Last year I ordered coffee direct online with Nespresso. I recieved a letter this week to say they didn't take payment at the time and now require this within 5 days. I have placed other orders with this company since. I wonder if I am obliged to pay for there mistake? Thanks Jonathan
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Asda direct delivery!?
Well I ordered an item last week on Friday and I rang up on the following Tuesday asking for when it is going to come. They said it will come by Wed...it is Friday now. I rang up again today and they said the courier has tried to deliver it twice to my house. There was someone in my house all week as it being crimbo. So I…
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Zavvi.com order received was not as described online
hi all, I am after some advice and im sure there are more knowledgeable people on here who can possibly point me in the right direction. I ordered "Jeff Wayne's The War Of The Worlds [30th Anniversary] CD" from the zavvi website last week, the money taken from my account and i had the delivery arrive, all good so i…
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Can I claim against council for loss of value to my property?
My local council have given permission for the development of high density student accomodation* close to my house.The road is a quiet back road - not perfect, but mostly given over to normal residential housing. I am certain that the value of my house will be diminished as a consequence. I'm considering legal action…
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Faulty Samsung Blu-ray player
In October 2010 I purchased a Samsung Blu-ray player from Dixons online. I bought it because this particular model can be wall mounted and I thought it would fit in nicely with my lounge which was due to be extended and refurbished, and was stored until it was finally fitted in June of this year. Last weekend, I attempted…
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Sketchers shoes fell apart after one day
I bought a pair of ankle boots from Skechers on Wednesday, and the next day at work the heel fell off. I was so embarrassed at the time and nearly fell over – I’ve never wore a shoe with the heal missing but its very hard to stay upright! I work in an office and was therefore seated most of the day so the heel came off…
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Getting a refund from a company that's gone into administration
Hi, I posted another thread in the Vent forum yesterday regarding a company called Fashion Rocks. Last Friday I purchased a tshirt from them for £50. I got the order confirmation and on there it said to await a further email to confirm it had been despatched. Fast forward to Wednesday this week and I rang them up to find…
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Play.com and the lost item....
Hi all Merry Christmas! Advice, please- we have had a long running returns issue with play.com. Bought a ride on tractor in June for sons birthday. Within two weeks it broke down. Had it replaced. Second tractor broke down too! Arranged own courier to return (13/10/11). Receipt of tractor acknowledged by email and some…
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The Sale and Supply of Goods to Consumers Regulations 2002; iPhone; and, me
This Money (26th January 2010) mentions EU Directive 1999/44/EC that states under Article 5 (Time limits):1. The seller shall be held liable under Article 3 where the lack of conformity becomes apparent within two years as from delivery of the goods [emphasis added by laganuk]. If, under national legislation, the rights…
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Warranty on Replacement New product
in August 2010 I purchased a new pair of glasses In March 2011 there was a problem with the frame, the optician replaced the frame with a New frame. At the time I verbally confirmed the frame had a 12 month warranty. Yesterday one of the arms broke off (not due to me) it just fell off whilst i was wearning them. Part of…
