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broken sofa
pether2907
Posts: 82 Forumite
Hi,
My sofa is broken it is apparent it is now negative equity. Fair Enough.
repair- not possible
replacement - discussing
refund - purchase price minus 20% which again is acceptable
1)Is the replacement supposed to match the value of purchase price or does wear and tear apply?
2) Would I be able to replace for like for like? Company is pushing for cheaper option.
T.I.A
My sofa is broken it is apparent it is now negative equity. Fair Enough.
repair- not possible
replacement - discussing
refund - purchase price minus 20% which again is acceptable
1)Is the replacement supposed to match the value of purchase price or does wear and tear apply?
2) Would I be able to replace for like for like? Company is pushing for cheaper option.
T.I.A
0
Comments
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More information required.
How old is it?
Where did you buy it from?
Original cost price?
What has broken? (and how?)British Ex-pat in British Columbia!0 -
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My understanding is wear and tear now play a factor. In fact if they could get hold of a secondhand one to the same age and design they would be in their rights to offer you this.
The offer of a refund -20% seems reasonable take it before they change their mind"Save the cheerleader - Save the world"0 -
I agree, seems fair.Thinking critically since 1996....0
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If the Leather as cracked I'd wonder if they had passed the OP off with Bicast Leather, there are a number of threads on here concerning this product.
http://en.wikipedia.org/wiki/Bicast_leather0
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