Faulty Samsung Blu-ray player

paulpud

In October 2010 I purchased a Samsung Blu-ray player from Dixons online. I bought it because this particular model can be wall mounted and I thought it would fit in nicely with my lounge which was due to be extended and refurbished, and was stored until it was finally fitted in June of this year.

Last weekend, I attempted to play a DVD but it wouldn't read the disc, although a blu-ray disc would play ok, until 2 days later when they couldn't be read either.

I contacted Samsung email support to advise them and I carried out procedures such as resetting the unit and using a cleaning disc, all to no avail. They then asked me for full details of the unit, when and where purchased etc. which I provided along with a copy of my original invoice. Later that day I received an email from a local Samsung service agent, referring to a job number and asking me to contact them to arrange an appointment to inspect the unit. I contacted them today and was told that, as the unit was out of warranty, it would be £60 for the inspection alone.

Could anyone advise me of the best way of going about trying to get Samsung to repair this free of charge? This unit has been in use for less than 6 months and has probably been used to play discs on a dozen occasions.

I accept that it's out of warranty by two months but these charges seem pretty unreasonable under the circumstances.

Oliver14

It doesn't matter to them how long it's been used as far as they are concerned it's out of warranty. If you can find any details of an inherent fault with this model you may be able tho use that as ammunition to talk them around.

For the £60 though I would forget it and put that money towards a new one in the sales.

stugib

Samsung's only obligation to you is the terms of their warranty. Your contract is with Dixons, but after this amount of time you'd have to prove it was an inherent fault or argue about durability. This may involve paying for an engineers report to confirm the fault. They may then repair/replace or give you a partial refund. The fact it wasn't used for the first 8 months isn't relevant. The clock starts ticking from when you bought it, unless it was impossible to test it at the time, which it wasn't in this case.