Faulty tablet - found 2 months after purchase

osirisrt

Hi folks, wonder if anyone can give me an opinion on returning an item (store purchased)

Sister bought a tablet 2 months ago as a xmas gift for my neice. Brought it home, stored it away never thinking much of it. Taken it out 2 days ago ready for xmas, and decided to give it a go, just to check it was ok, but have found a couple of faults - one screen related and one sound/speaker related. Ive said Im happy to return this for her to the store she purchased from, but I just wondered if anyone knew what kinda position she/I will be in, considering it was purchased 2 months ago, and is only approaching xmas that we have found it to have faults.

Thanks in advance anyhow!

arcon5

A replacement, repair or refund -- effectively retailers choice.

osirisrt

ah ok, Ill drop in tommorow and see what their customer service folk say. Im not too bothered about a refund, we just want a working tablet, even if it means a replacement or paying more for another model etc. thanks for the response!

arcon5

Where was it purchased from out of curiosity?

osirisrt

hi again,

she purchased it from tj hughes.

Millionaire

It really depends where it was purchased from. If from the likes of Comet, Currys/Pcworld then they will most likely want it sent off for repair and returned back in a few weeks. If it was say a Apple store(an ipad for example), they most likely would exchange it there and then.

osirisrt

right yeah, she purchased it from tj hughes. she just saw a good deal and bought it while there, but packed it away never thinking it would have any problems, only finding out it has some screen issues and audio/speaker issues the last few days - but me being a bit more technical than her, shes got me to look into it and also return if possible. lol

kkpolobear

the only thing i can see is tj hughes have gone bust so it may be a case of going to the company who made it for the exchange / repair

shaun_from_Africa

If it was paid for using a credit card then you could contact the card issuer and inform them that the retailer is no longer trading and that you wish to make a Section 75 claim. (I'm assuming that as it was a tablet, it would have cost over £100)