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Who's the best person to complain to within Royal Mail
I've written a letter and I need to send it to someone within Royal Mail, it's a complaint. I don't want it to go to any old Joe working in the complaints dept, as I'll get the usual bog standard reply no doubt. I need to send it to someone further up the food chain. Has any body on here sent a complaint to someone…
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Archos Tablet Customer Service and repairs
Hi there, hoping the great Moneysavingexpert community can advise me here. I bought an Archos 43 internet tablet from Dixons 8 months ago. Recently the screen was cracked in an accident. Since it was accidental damage it isn't covered by warranty. I contacted Archos customer support to ask about getting it repaired but the…
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Online PC Sales and DSR
I came across these T&Cs on a website and wondered what others thought of their grasp of DSR? (I am NOT concerning this with fault (SOGA) issues, simply DSR). I have inserted my own comments but would appreciate any corrections or other thoughts. I have removed details of the company in question. :)
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Additional costs for replacements?
Hi All, This hasn't happened to me personally, but I have been asked about it. We have a small retail park just outside our town centre which has recently had ANPR cameras installed and fines cars for non-payment of tickets, or overstaying. If it was the case that someone returns a faulty item to one of these shops and…
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Christmas clothing returns
AH, Tis this season for taking stuff back! Ok, here's the story. Being Christmas I got what you'd expect from my mother(75 years old), a pack of 4 briefs from Marks and Spencer priced £17. Boxing day came, so I tried a pair to see if they'd fit OK (over the top of another pair), but it seems maybe Christmas has had a bit…
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Order cancellation on eBay?
I have bought a "buy now" item on eBay just to find out that it ships without power cable and driver CD-ROM. I now want to cancel it. It has not shipped yet. What are my rights?
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Apple sent me the wrong thing
I ordered an refurbished Apple Ipod touch 32g with camera they delivered one without a camera. I have contacted Apple and they say they are willing to exchange it but dont have any in stock so they say I have to return my ipod, get a refund, wait for one with a camera to come avalible then purchase it and once i have it…
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Missing item from order- proof?
Hmm, just wondered if anyone had an ideas on how to progress with this! I placed an order for 4 items on Weds from a reputable kiddies retailer. Received order confirmation for all 4 items, and a confirmation that the order had been dispatched. The order arrived absolutely on time on Thursday (yesterday). Opened the…
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mis-sold pc???
in august i bought a "gaming" pc for my son, Not knowing anything about computers or gaming computers I asked for the advice of the sales person who took me through all the ins and outs (totally foreign to me!!) He showed me a pc which he assured me "was perfect and wouldnt need upgrading for a long time, totally future…
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Ikea
I recently bought a wardrobe from Ikea. When I bought the wardrobe I also purchased their soft close hinges (3 packs at £10 each). The packaging does not state what items they are compatible with so I assumed they were generic as a lot of their items are. I left OH to erect the wardrobes. He ripped the plastic packaging…
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Return camera?
Hi All I purchased a new Nikon J1 camera on the 27th from Jessops using their Collect At Store service from the web. Having used the camera today I'm not so impressed with the quality of the pictures - versus the cost of the camera (just less than £400). Am I within my rights to return the camera? I've obviously I've…
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Very Catalogue sent bizarre wrong item which has now been 'lost' in return! Help!
Hello! Im new to this all but im really hoping someone will be able to offer some advice! I ordered an Ipod from Very Catalogue at the beginning of December and had it delivered to my local Collect+ store. When i got home and opened the parcel i nearly cried, i don't know if it was a genuine mistake on behalf of the picker…
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Food Delivery covered in Bleach
Hi I had a home food shopping delivery today and half way through unloading I noticed that the bag containing a bottle of bleach was leaking considerably. I immediately told the driver who said he would refund the cost of the bleach - I showed him other carrier bags that were smelling of bleach and he said "oh yes they do…
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Please help MSE test the Celebrity Consumer Rights Quiz
Hi folks, We've compiled a new 'Celebrity Consumer Rights' to test your knowledge. We're still tweaking a few things, but it should be almost ready and we'd really appreciate it if you could spend 5 minutes testing it out for us: http://www.moneysavingexpert.com/quiz/consumer-rights Please reply in the original thread if…
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currys and dell laptop
I bought a dell laptop from currys in March, by October the hard drive had broke. I accepted a repair. The hard drive drive has just broke again. Currys say they have to send it back to dell for yet another repair. I am not happy with this, but they say they have a policy to repair 3 times before they replace a product. I…
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Harvey Norman 12 month warrranty
Hi everyone, I have a question about the actual terms of a warranty. I bought a Compaq laptop from Harvey Norman on 10/12/2010 with a 12 month warranty. I noticed recently that the battery was lasting very little time on a full charge so took it in to Harvey Norman today (28/12/2011) to get a new battery under warranty. Of…
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stitched up by Cooper Sewing Machines
I purchased a sewing machine and steam press for my wife for Christmas back in October on 4 monthly instalments. I hid these in the loft until Christmas and they were duly opened on Christmas day. I unpacked the steam press which came with a free stand only to find once put together that the stand is all of 3 foot high! I…
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Should I tell of my REFUND
Hi to anyone who can help. Recently my daughter purchased a sofa from ASDA direct, when it arrived it was completely wrong so they refused the delivery and it was taken back. After much phone calls they were told to re-order again and a refund of the purchase price (£415) would be given. Because they wanted to get the sofa…
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Celebrity Consumer Rights Quiz discussion
This is the discussion area for the Celebrity Consumer Rights Quiz Please click reply to discuss or leave a question.
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consumer rights vs. shop policy
my mum bought my sister an HTC phone from Phones 4 U for christmas but it stopped working last night. HTC tech support's advice didn't manage to get it working again so she took it back to the shop today but they told her that there was nothing they could do and she had to send it back to HTC direct. she knows that faulty…
