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faulty jewellery
I have received a jewellery set for xmas, the necklace has broken, I have been offered a refund but they would not take back the bracelet and earrings, as they are all part of the same set would I not be entitled to a full refund>
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Purchased an item with free gift and freebie wont work
I recently purchased an IPOD Touch which came with a free docking station as part of the purchase. They advertised that the docking station was worth £60.This was an online purchase. When we plug in the docking station it appears to have no power at all as it will not switch on. I have been in contact with the supplier and…
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"Select your own" hamper not what we selected!
We ordered a hamper on Monday 12th December for my in-laws 60th wedding anniversary which was on 15th December. The website clearly stated delivery was 1-2 days from ordering; if the hamper had arrived a day before or a day after we weren't worried. By Thursday 15th nothing had arrived and we contacted the company. On…
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Help, purchased a refurbished washing machine 7 weeks ago
Help! I purchased a refurbished washing machine 7 weeks ago from a shop in my local town. When purchased I was given a 6 month guarantee. 2 days ago I noticed the machine had not stopped its cycle but continued to wash and wash and wash for nearly 4 hours in cold water, I eventually turned of the mains supply and ran it…
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Guardsman 5 year Policy
Purchased a Sofa from Sofa Workshop 3 year ago & took out a Guardsman policy at an extra cost of £165.00 to cover any stains rips that may happen, covered for 5 years.My grandson threw a cup of juice across the couch over 2 months ago & I contacted Guardsman.Guardsman representitive on the phone said she would send me a…
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Look fantastic and GHDs
Hi I hope someone can help. I ordered 2 sets of GHDs from look fantastic on the 21st December for delivery on the 22nd. On Christmas day my wife told me her GHDs did not work. I emailed Look fantastic on 27th December about what to do and they said to send them to GHD. I would like to get a refund and buy another set from…
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IKEA Sofa broken - do I have any claim?
This could be a very stupid question..but I'm going to ask anyway, as it feels wrong! We bought a sofa from IKEA about 3 years ago. It's been well looked after, and has been in our front room, so not even used as much as you'd expect. My wife just sat on the 3 seater, and a cracking noise happened - it's sagged…
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Car Damaged While in Garage - do i have a leg to stand on?
Hi this is my first post on hear just wondering if anyone has any advice on this..... (sorry its a long one!) In September I took my car for its MOT and service at GARAGE A. GARAGE A do not actually carry out the MOT test, they take it to a third party MOT station. A bit of work needs doing for it to get through the MOT…
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Faulty items - do I pay postage for return?
Hello I bought a starter aquarium online from Viovet on 16/12. When it arrived on 19/12 I checked the tank itself but not the items contained inside as they were inside sturdy cardboard packaging. However on opening for Xmas we found that the tank light was smashed at the end and the heater was cracked internally. I have…
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Returning under DSR
Hi, This evening i placed an order on Amazon.co.uk but very soon after i stumbled across the same item for less on another website. I went back to amazon (within 2 hours of placing the initail order) to try and cancel, but was given the following response: If i took delivery of the item and then returned it i understand…
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Elderly Man has a problem
My father-in-law (78 years old) went to a local store to buy a Kindle e-reader, as I have one and he quite fancied it. The shop that he went to didn't sell Kindles, but the assistant told him that they sold a much better type. This is a Sony PRS-T1 @ c£150. When he got it home he found that he needed to charge it using a…
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Trying to return faulty kettle - where to go next?
2 months ago I purchased a kettle from Tesco. Yesterday it stopped working. I tried to take it back to the store for an exchange but they refused to take allow this as I did not have the receipt - I did have a credit card statement and also suggested they could find the purchase via clubcard but they told me they only kept…
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VERY.co.uk - help returning DVDS
We ordered the 35 films for 35 years 'Clint Eastwood' box set from very.co.uk It arrived xmas eve but didnt have the protective packaging on it. We called them within 2 hours of me signing for them and they wouldnt accept them back. We paid £64 for them for my dads xmas present but didnt realise my mum had already got him…
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Essence-store.com counterfeit perfume help
I have been conned by the essence-store.com. I bought Paco Rabbane 100ml 'One Million' from them at the end of september for my husband for a xmas present. It doesnt smell like it should, also when you spray it there is no power there. We took it to our local boots who confirmed it was 100% FAKE. I paid using my credit…
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sofa gone soft after 2 weeks
I purchased 2 identical 3 seater leather recliner sofas for Harvey's on 5th November and one of the sofa went soft after 2 weeks of minimum use. Harvey's sent out two of their technicians to assess the problem but both have reported as no fault found. They put the problem down to normal settlement of the foam filling which…
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Do I have to accept a repair?
Hi sorry if posted in wrong section, not sure where this would fit best. My question is regards to a laptop from Currys, hp model. I purchased one in June with died after three week; the hard drive stopped working. I took to the store and exchanged for a replacement. 5 months later this replacement has also died, same…
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Cath Kidston
My OH bought me a bag from Cath Kidston for my birthday last year, I've used it occassionally on and off, so prob. about 3 - 5 weeks worth of use in total. Today one of the straps that hold the buckle down has literally fallen off in my hand. I know it's over a year old but surely this is unreasonable for the amount of…
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Ziinga.com URGENT HELP
Not sure if I have posted this in the right place, feel free to move if required. My stepdad who has learning difficulties unknown to me and my mum signed up to Ziinga.com and bid on a phone. The money for the phone has been taken from their bank account and today he showed the email he got when he ordered the phone. This…
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Refund to alternative card
I posted this mid-way through someone else's thread but as it's slightly different I'm making a new post... ...A few days before Xmas my daughter took an item back to Next. It had been purchased on her boyfriend's card, but she didn't have his card with her. She didn't tell them it was going to a different card, she simply…
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Ernest Jones ignoring Sale of Goods Act?
I bought a white gold bangle from Ernest Jones in September this year for my partners birthday. She's worn it approximately a dozen times before noticing a large dent in it. Mid December we took it back to Ernest Jones in Warrington but the manager was really rude and dismissive and straight away told us that as I hadn't…
