Ziinga.com URGENT HELP

LisaB85

Not sure if I have posted this in the right place, feel free to move if required.

My stepdad who has learning difficulties unknown to me and my mum signed up to Ziinga.com and bid on a phone. The money for the phone has been taken from their bank account and today he showed the email he got when he ordered the phone. This is the email -

The charge from Ziinga.com may appear separately on your credit card statement in the following amounts:

Item Cost: £ 3.31 - ask-ziinga.com +44-1138680224
If you have any problems at all with any transactions with Ziinga.com, please contact us through any of these various contact points:

EMAIL: [EMAIL="info@ziinga.com"]info@ziinga.com[/EMAIL]
LIVE CHAT: http://www.ziinga.com
PHONE: +44-1138680224
WEB: http://www.ziinga.com/uk/contact

The Ziinga.com support team is at your service 24 hours a day, 7 days a week.

Because we have a one gift per household policy, you must confirm your identity by sending the following documents as proof:

Scanned copy of Credit Card (front and back)
Scanned copy of valid ID (passport or driver's license)
Scanned copy of signed credit card form

Download form here http://www.ziinga.com/uk/pages/creditcard_form.

Please send all the required documents to [EMAIL="info@ziinga.com"]info@ziinga.com[/EMAIL].

Keep up to date with changes in our website by visiting our "Terms and Conditions" page. If you need assistance on how our service works, please read the short, easy guide by clicking here. Should you experience any difficulty or feel that something is unclear, then please do not hesitate to write us an e-mail at [EMAIL="info@ziinga.com"]info@ziinga.com[/EMAIL] and we will respond to you within 24 hours.

Please be informed that the 0 days free Platinum membership included with this offer gives you exclusive Bid for Free auctions,an additional 10% on all bid package purchases, FREE shipping on all products, 7 free bid added to your account daily and another 8 free bid on each calendar day you log on to ziinga.com. Once the free days expire, normal rates will apply. The subscription cost is £ 59.99 per month. Please be assured that you may unsubscribe at any time before the free days end. You can choose to cancel your subscription at any time by contacting our Customer Service by email at [EMAIL="info@ziinga.com"]info@ziinga.com[/EMAIL]. Platinum membership is binding for the first 3 months.

Once again, thank you very much!

Kind regards,
ziinga.com

It has been confirmed that he signed up to the platinum membership for £59.99 but he has not sent copies of his credit card details or ID to them. I spoke to someone on live chat who confirmed there is a £28 cancellation fee.

Please wait for a site operator to respond.
You are now chatting with 'Olivia'
Olivia: Welcome to Ziinga Live Chat Service! For me to better assist you, may I have your Ziinga username?
you: Busterboy1954
Olivia: Hello! How may I assist you?
you: How do I delete my account? I do not wish to pay £59.99 memebership.
Olivia: You may cancel your account at any time by sending an email to info@ziinga.com.
you: Ok and can you confirm no fees will be withdrawn from my bank account using the details I provided for my recent purchase.
Olivia: let me check on that.
you: Thank You
Olivia: upon checking your account, i can see that you're currently subscribed to the platinum membership.
you: If I cancel today will I be charged?
Olivia: Customers who breach the 3-month binding contract will be charged a cancellation fee of GBP 28.00.
Olivia: yes, of a cancellation fee which is amounting to 28GBP.
you: Ok I shall cancel now.

I am aware that he did sign up and will have accepted T&C's so cannot really complain at having to pay £28 but I was wondering if there is anything that can be done by the bank to block transactions from this company?

LisaB85

90 views and nobody has any advice at all??

Received this email in response to my cancellation email -

This message serves as your notice that your Platinum membership with Ziinga.com has been cancelled.


Your cancellation date is 2012-03-04 which means you may still be able to experience the benefits of your membership until the designated cancellation date.


As a premium member, you will receive the following value added benefits effective only until 2012-03-04:

• Extra bids for bid package purchases
• Free shipping
• Free bid
• Bid-for-Free Auctions

After the cancellation date of 2012-03-04, you will no longer be charged the monthly subscription fee.


However, before the cancellation date of 2012-03-04 there may be additional charges incurred as part of your three months binding contract so we encourage you to keep on using your account and consume your remaining bids and credits.


All you have to do is log on to Ziinga.com with your username and password.


If you encounter any problems with your transactions at Ziinga.com or have any concerns with our service, our friendly Customer Care Representatives are always at your service through the following communication channels:

lynneinjapan

According to the MSE consumer rights quiz there's a 7-day cooling-off period for online purchases, though I'm not sure whether that will be applicable here.

LisaB85

lynneinjapan wrote: »

According to the MSE consumer rights quiz there's a 7-day cooling-off period for online purchases, though I'm not sure whether that will be applicable here.

It was over 7 days ago, I'm trying to establish if they actually have his bank details stored though as if they don't they can't take any money.

mo786uk

I saw a post on another forum, they set up a continous payment auhtority, so they COULD take mroe money - but why woudl they if he has canceleld.

Might be worth giving the bank a ring and aksing if they can put a block on it as you have cancelled.

LisaB85

mo786uk wrote: »

I saw a post on another forum, they set up a continous payment auhtority, so they COULD take mroe money - but why woudl they if he has canceleld.

Might be worth giving the bank a ring and aksing if they can put a block on it as you have cancelled.

I'm going to get my mum to call and try to get them to block it.

They sent a link to refund the phone and pay £28 to get out of the 3 month binding contract but it asked for the details to pay so I'm not sure they do have bank details?

Will see what the bank say tomorrow.

lateandlive

Why the assumption they'll try and take any money?

So far, you've cancelled and have been charged the cancellation fee - if I were you, before I went off and started trying to cancel and block things, I'd wait and see if they try and take anything!

LisaB85

lateandlive wrote: »

Why the assumption they'll try and take any money?

So far, you've cancelled and have been charged the cancellation fee - if I were you, before I went off and started trying to cancel and block things, I'd wait and see if they try and take anything!

Not paid cancellation fee, just cancelled the card he used to pay with.

zumba1986

hello i have the same problem,i have been tring tpo cancell this account and nothing...i have blocked my card.but im not sure if thay still can take money of me...what about You did u get it sorted?

Athena7

Hiya, I am in same position. I asked at my bank what I could do to stop them taking the money while I try to get ziinga to close the account and they told me to cancel my card AND then ziinga still took the money !!!! £180!!!!! HELP
So that isn't a way to stop them.

sodamhall1

I'm sort of in the same boat. Signed up for 7 day trail on the basis that I could cancel. Sent a email to cancel then went onto the online chat asked them there to cancel my account was told £28 so I said don't cancel it as I was going to take all cash out of my bank so they couldn't take the membership fee but they cancelled my account and won't refund the £28. Going to try charge back witch you can do with a visa debit card.