Refund to alternative card

notechno

I posted this mid-way through someone else's thread but as it's slightly different I'm making a new post...

...A few days before Xmas my daughter took an item back to Next. It had been purchased on her boyfriend's card, but she didn't have his card with her. She didn't tell them it was going to a different card, she simply handed over her card. When she looked at the receipt it had the last few digits of her card number so she thought everything was fine

Needless to say, the money hasn't come back into her account. Her boyfriend doesn't have the same access of online banking so we can't see if it's simply been transferred back to the original card. Is that what will have happened (hopefully) or will the money be floating around in banking space? Also needless to say, she has now lost the receipt!

Elle7

You may have to call Next.

Strictly speaking, the refund should have been successful - its legislation which requires the same card method to be used, to prevent money laundering, rather then system problems. However, if Next have built this into their system, then the money could either be returned to the original card or be unsuccessful, and floating around somewhere.

I'd try her bank first, to see if they can see any additional payments, and then her partner's bank. If neither bank can see the return, phone next and query how long the refund is taking - they may be able to see if its failed, etc.

arcon5

Elle7 wrote: »

You may have to call Next.

Strictly speaking, the refund should have been successful - its legislation which requires the same card method to be used, to prevent money laundering, rather then system problems. However, if Next have built this into their system, then the money could either be returned to the original card or be unsuccessful, and floating around somewhere.

I'd try her bank first, to see if they can see any additional payments, and then her partner's bank. If neither bank can see the return, phone next and query how long the refund is taking - they may be able to see if its failed, etc.

What legislation is that?

Meepster

It can take up to 28 days for a credit to be applied back to a card, so wait a few more days and see if it appears...

Elle7

arcon5 wrote: »

What legislation is that?

For the life of me I can't remember.

I'll be honest, I was taught this at a Sainsburys training day, and presumed it to be true. If it is not, I sincerely apologize - I expected them to be right but I guess that's dangerous these days!

arcon5

Elle7 wrote: »

For the life of me I can't remember.

I'll be honest, I was taught this at a Sainsburys training day, and presumed it to be true. If it is not, I sincerely apologize - I expected them to be right but I guess that's dangerous these days!

I'm fairly certain it isn't true, i've in the past been refunded a card payment in cash. Or refunded to gift card ect. It may just be company policy. But not many places want to refund to a different card as they will have the merchant fees refunded.

I wouldn't trust the word of many of the large organisations about these days tbh, based on alot of reading around here

lateandlive

We were always told - and it makes sense- that it was to eliminate the chance of someone bringing a purchase back thats not theirs for a refund.

If, for example, you had your bag nicked and the thief got a refund on your £90 jacket in cash when you paid with your credit card then you lose the item and the money.

anatomical

arcon5 wrote: »

I'm fairly certain it isn't true, i've in the past been refunded a card payment in cash. Or refunded to gift card ect. It may just be company policy. But not many places want to refund to a different card as they will have the merchant fees refunded.

I wouldn't trust the word of many of the large organisations about these days tbh, based on alot of reading around here

It is because of company policies items should be refunded to the same method used to purchase the item. It is possible to return to another method, but doing so opens up opportunities for fraud. However, when returning to a card it must be signed for by the customer now to help prevent fraud. If someone is trying to return something bought with someone else's card they obviously will not legally be able to sign the receipt. In this case shops are unable to complete the transaction and return money onto the card as it is not the customer's own card.

This happens to me fairly regularly at work and people cannot seem to understand that they cannot use other people's cards. You wouldn't give your pin number to someone else, why let them use your card at all?

To the OP, I'm sure it will go through fine and the sales assistant will get a till error. Once the transaction has completed instore the money should be sent straight from the company to the account. It takes a little while for this to go through the banking system, I would give it two weeks before worrying, especially as there have been many bank holidays recently.

notechno

Thanks everyone. Whether Next don't apply the policies above, or it slipped through un-noticed, I don't know, but the money has now been received in my daughter's account. Maybe the moral of the story is to say nothing!

arcon5

notechno wrote: »

Thanks everyone. Whether Next don't apply the policies above, or it slipped through un-noticed, I don't know, but the money has now been received in my daughter's account. Maybe the moral of the story is.... to say nothing!

:rotfl:
or
.........patience is a virtue
.........use the right card