Do I have to accept a repair?

ccgale

Hi sorry if posted in wrong section, not sure where this would fit best.

My question is regards to a laptop from Currys, hp model. I purchased one in June with died after three week; the hard drive stopped working. I took to the store and exchanged for a replacement. 5 months later this replacement has also died, same problem. Called the help line and they have booked it in for a repair on 3rd of jan and say I should have it back by the tenth! I work as a freelance web designer and use my laptop a lot so this is causing a major problem, I cannot go from now til tenth without doing any work.

Even five months after purchase do I still have to put up with a repair? As the unit is inside the warranty for a year shouldn't it work for that long and if it doesn't then shouldnt I be entitled to a replacement?

Any opinions are most welcome please, been ten years since unfinished studying sale of goods law at uni and i seem to have forgotten most of it!

Thanks, carl

Esqui

Opting to repair the laptop is an acceptable remedy under SoGA. 7 days is not really that long for it, either

wealdroam

ccgale wrote: »

I work as a freelance web designer and use my laptop a lot so this is causing a major problem, I cannot go from now til tenth without doing any work.

Looks like you need a contingency plan.

Perhaps you should have a second computer/laptop so that work can continue in this type of situation.

ccgale

I have a spare desktop machine but not quite as practical for meetings. I guess lesson learnt about buying the same model of machine in the future

CoolHotCold

Hard drives are generic, the reason they fail is usual down to user error (small bumps, knocks, etc will damage the HDD) regardless of what system or make or brand you buy (unless you get a laptop with a SSD (Solid state drive, no moving parts to go wrong) your fault would probably still of happened.


Like the other posters say they are entitled to repair it, either have a backup system or invest in a aftercare support agreement where they provide a loaner.