Celebrity Consumer Rights Quiz discussion

Former_MSE_Andrea

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Celebrity Consumer Rights Quiz

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RadoJo

Q6 seems to imply that a repair would be a goodwill gesture on the part of the retailer whereas if it's considered a 'fair' remedy then maybe that could be reflected in the question's wording.

bod1467

https://forums.moneysavingexpert.com/discussion/3697123
https://forums.moneysavingexpert.com/discussion/comment/49678775#Comment_49678775

Related threads.

flippo

Q4; answer the buyer pays return cost unless seller terms say they WILL pay?. According to Jenny Driscoll, Which? (Moneybox 28th Dec 2011- towards end of show) If the seller doesnt stipulate who pays in their blurb, then the seller must pay the returns cost.
Who is right?

Optimist

flippo wrote: »

Q4; answer the buyer pays return cost unless seller terms say they WILL pay?. According to Jenny Driscoll, Which? (Moneybox 28th Dec 2011- towards end of show) If the seller doesnt stipulate who pays in their blurb, then the seller must pay the returns cost.
Who is right?

Jenny Driscoll is correct. If the terms and conditions do not state that the customer pays for returns the onus is on the company to pay for said return.

In practical terms you might have a fight with the company, but that is the legal position.

Esqui

Agreed - Q4 needs more info as to what the sellers terms & conditions are.

Aside from that...100%

Mestalla

Question 10: You can still insist on purchasing a product for a certain price (i.e. haggle) and the shop can refuse to accept the price you're asking for, in which case you would have no choice but to walk away if you can't accept the price the shop asks for.

That question through me off a bit as I was thinking the above when I read the first answer. Unfortunately, I didn't read the second answer carefully enough (thought it said "He does have the right...")

durham_girl

10/10 bring it on! :j

fluffnutter

Q6 is really badly worded and barely makes sense. The answers aren't solutions, merely further questions.

Q4 doesn't mention that the seller is obliged to warn that return costs are the buyer's responsibility.

Q1 is a little misleading. Given the scenario you describe, Ben isn't entitled to a remedy merely because the knicks are the wrong size. However, the store can not display the message 'our policy is no returns on underwear' and believe themselves to be exempt from the SOGA. The underwear can be returned if it's faulty. This message is misleading because it might imply that no returns are ever allowed.

Your question seems to imply that the store have got out of some obligation because they've displayed this sign. That's not the case at all - the obligation to exchange wrong sizes never exists in the first place.

I got them all right though, so MSE is obviously a good tutor

Rex_Mundi

I got 10/10 on this quiz, but out of interest, I emailed the link to one of my brothers.

His job is opening new shops for the company he works for. He goes in, merchandises, conducts interviews and then spends some time in the newly open store training the manager and staff. In my email to him, I told him I expected him to do very well (his shops also sell online so he should understand DSR as well). You can imagine my disappointment when he told me he got 7/10! I've told him he needs to go and read up on consumer law seeing as it's directly relevent to his job!

He is also going to forward the link onto his senior managers. I'm interested to see what they get!

ivanissuewiththis

When I hover over start quiz the shade changes but there is no hypertlink and it just sits there looking at me.

Quiz? what Quiz ...... it's a swizz!:(