Harvey Norman 12 month warrranty

mmccreesh

Hi everyone, I have a question about the actual terms of a warranty. I bought a Compaq laptop from Harvey Norman on 10/12/2010 with a 12 month warranty. I noticed recently that the battery was lasting very little time on a full charge so took it in to Harvey Norman today (28/12/2011) to get a new battery under warranty.

Of course, they said that it was out of warranty by 18 days but I argued that it says 12 months warranty (December to December), not 365 days warranty.

Anybody have any idea on how this works?

wealdroam

Not sure where you live, but down here twelve months from 10 December 2010 ends on 09 December 2011.

I'm tending to side with the retailer here.

Searcher

I thought Harvey Norman were an Australian company but I see they are in Northern Ireland as well.

I'd say they are correct as if you were to count 2 Decembers it would add up to 13 months
12 months is 365 days

mattyprice4004

I ask with all seriousness, did you try and argue that a 12 month warranty should be anything other than 365 days?

I don't think I'd have been able to hold the laughter if someone said that to me in person or on the phone, and I've done about 4 years in retail. Wow.

mattyprice4004

Oh and batteries are consumables, with limited life. Buy a new one and move on.

mmccreesh

Hold on now, are you denying that 12 months isn't December to December??? Since you're so great with retail, do they say 365 days or 12 months. That's very misleading to me!

wealdroam

mmccreesh wrote: »

Hold on now, are you denying that 12 months isn't December to December??? Since you're so great with retail, do they say 365 days or 12 months. That's very misleading to me!

Let's just turn that a round a bit...

Are you denying that it is twelve months from 10 December 2010 to 09 December 2011?

You seem to be easily misled.

mmccreesh

Okay, but if I give someone 12 months warranty (which I do), if they come back the same month next year, no matter what date it was bought or when they returned, I would fix their problem under warranty. So, if these big chain stores go by days, why don't they talk in days? not in months or years!

wealdroam

mmccreesh wrote: »

Okay, but if I give someone 12 months warranty (which I do), if they come back the same month next year, no matter what date it was bought or when they returned, I would fix their problem under warranty. So, if these big chain stores go by days, why don't they talk in days? not in months or years!

I must say you are the first retailer (are you a retailer?) I have come across that does this.
Very generous of you.

Another example of what twelve months might be...
If you buy a car tax disc, you will be sold one that might last twelve months, or maybe only eleven months, but that really depends on when in the month you buy it.

mmccreesh

I am a manufacturer that sells direct also. I do this because there is a little thing called customer satisfaction and there is one customer that Harvey Norman will never be getting again, me.

I just think the whole thing is a disgrace, these stores are so broke that they try and screw every last penny out of consumers.

wealdroam

mmccreesh wrote: »

I am a manufacturer that sells direct also. I do this because there is a little thing called customer satisfaction and there is one customer that Harvey Norman will never be getting again, me.

I just think the whole thing is a disgrace, these stores are so broke that they try and screw every last penny out of consumers.

Yes, you have found the answer there...

They cannot afford to do otherwise.