Return camera?

ijrussell

Hi All

I purchased a new Nikon J1 camera on the 27th from Jessops using their Collect At Store service from the web.

Having used the camera today I'm not so impressed with the quality of the pictures - versus the cost of the camera (just less than £400).

Am I within my rights to return the camera? I've obviously I've opened all the packaging and used it all - charged the battery etc. ( I still have all the packaging)

I'd be happy to exchange it for a different model as I still need a camera.

Thanks in advance for your opinions.

unholyangel

Are the pictures of relative quality to the specifications of the camera?

OneYorkshireLass

It gets decent reviews. Just out of interest, what's wrong with the quality?

wealdroam

OP, did you pay on the website or when you collected at the shop?

May seem a small point, but could be significant.

ijrussell

wealdroam wrote: »

OP, did you pay on the website or when you collected at the shop?

May seem a small point, but could be significant.

Paid in store when I collected it.

ijrussell

OneYorkshireLass wrote: »

It gets decent reviews. Just out of interest, what's wrong with the quality?

Quality seems comparable to the £100 Sony Cybershot it's replacing. Not a massive improvement.

wealdroam

ijrussell wrote: »

Paid in store when I collected it.

In that case you can totally ignore the website interaction.

You purchased the thing in store and had an opportunity to inspect it before purchase.

If it is not faulty, you have no statutory right to a return, but you may have a contractual right under the shop's returns policy.
Sorry, I don't know what that policy is.

arcon5

Seems your out of luck legally and contractually as you've opened it:

Our products (other than those set out below) are covered by our 14 day no-quibble money back guarantee – just return the product to your local store unopened, unused and in its full original re-saleable condition with proof of purchase

Nonetheless still go in and discuss it with them, you never know they may offer something

mugatea

I bought a camera yesterday from Asda which really was pants and I took it back today for a refund which I got no problem. My thread is here https://forums.moneysavingexpert.com/discussion/3696497

Give them a quick phone and see what they say!