Very dissapointed with camera I bought

mugatea

Hi, I just bought an Olympus camera form Asda yesterday, it cost £169. I'm not happy with it at all. It's not broken and there is no fault it's just the quality of images are very poor. It is set up correctly.

Before I was using a camera of similar price that belonged to my uncle and it is just so much better.

Can I take it back for a refund?

Jamie

SnowTiger

mugatea wrote: »

Hi, I just bought an Olympus camera form Asda yesterday, it cost £169. I'm not happy with it at all. It's not broken and there is no fault it's just the quality of images are very poor. It is set up correctly.

Before I was using a camera of similar price that belonged to my uncle and it is just so much better.

Can I take it back for a refund?

Maybe. According to Asda's website, http://your.asda.com/about-asda/exchanges-and-refunds:

Electrical products

We [...] offer a 28 day exchange or refund on any electrical item which we call our ‘Changed Your Mind’ promise. If you do change your mind, simply return the product store in its original condition with the original receipt or proof of purchase within 28 days, and we’ll give you a full refund or replacement. To qualify for an exchange or refund, products must be returned in their original condition, packaging is preferred but not essential.

Googlewhacker

SnowTiger wrote: »

Maybe. According to Asda's website, http://your.asda.com/about-asda/exchanges-and-refunds:

Worth a try but don't be surprised if they say no as it isn't in its orginal condition as it is now a used camera.

Flyboy152

SnowTiger wrote: »

Maybe. According to Asda's website, http://your.asda.com/about-asda/exchanges-and-refunds:

Electrical products

We [...] offer a 28 day exchange or refund on any electrical item which we call our ‘Changed Your Mind’ promise. If you do change your mind, simply return the product store in its original condition with the original receipt or proof of purchase within 28 days, and we’ll give you a full refund or replacement. To qualify for an exchange or refund, products must be returned in their original condition, packaging is preferred but not essential.

Wow! That's quite a generous returns policy. Let's hope it works in practice.

Flyboy152

Googlewhacker wrote: »

Worth a try but don't be surprised if they say no as it isn't in its orginal condition as it is now a used camera.

I am not sure, by reading the policy, that by using it wouldn't be as in original condition. The title of policy is, "Change your mind."

CrazyRatLady_2

Which one is it? The Sz-10? Olympus aren't as good as they used to be at the moment, and then there's that money scandel they're going through at the moment with romours the japanese yakuza were involved.

mugatea

Yay! I phoned first and they said "no probs" to a return! I took it back and got my money back. Simples! Thank goodness, really was a woeful camera!

Flyboy152

mugatea wrote: »

Yay! I phoned first and they said "no probs" to a return! I took it back and got my money back. Simples! Thank goodness, really was a woeful camera!

That's brilliant news. I will certainly consider ASDA for my next purchase of similar items.

marywooyeah

mugatea wrote: »

Yay! I phoned first and they said "no probs" to a return! I took it back and got my money back. Simples! Thank goodness, really was a woeful camera!

nice! good to see a success story on here for once!

mugatea

CrazyRatLady wrote: »

Which one is it? The Sz-10? Olympus aren't as good as they used to be at the moment, and then there's that money scandel they're going through at the moment with romours the japanese yakuza were involved.

Pretty sure it was the SZ-10. Oh, terrible it was!

That's brilliant news. I will certainly consider ASDA for my next purchase of similar items.

Asda is pretty good. But if you wanna buy stuff from Asda I'd just check out what you were buying first so you dont make the error I did!