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Consumer rights? Help!
First post so apologies if this is in the wrong place it is very long winded but i feel i need to give the history to explain fully. Long story ....... I bought a new kitchen from howdens joinery - i paid £4199.95 for this kitchen and after numerous phone calls i finally got a print out of everything i have paid for that…
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Consumer rights info - Dog cage
Morning all First post on here. 6 weeks ago I bought a dog crate(cage) from an independant pet retailer. Everything has been fine but the dog has now managed to chew her way out of the cage in a single night. To me, it seems that the cage is not fit for purpose but I wanted some advice before I went back to the shop - as I…
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ps3 scratching games - refund?
hi, bought my brother a ps3 for his birthday a few weeks ago, as well as two games. ps3 from sainsbury's game one from game game two from argos one of the games kept freezing up until last night when it wouldnt load at all - at first thought it was the game itself at fault but now the second game has done the same thing.…
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Equifax Problem
Quite some time ago I took out a free trial with equifax to see my credit rating and I forgot to cancel it but I didn't think they were charging me (I checked my online banking but apparently I missed it !) Is there any way I can get these charges back ??? Thanks :)
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Beauty base (perfume) returns
I bought some perfume today from the above store at Westfield Stratford city. I have found out it's the wrong one. I have tried looking on there website but it's not loading. The receipt doesn't say about returns. I have not open the packet and still have the receipt. Does anybody know what there returns policy is.
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Being charged to repair a manufacturing defect
I bought a NAD C515BEE CD player which was actually replacing another NAD CD player which had exactly the same fault. I should mention that the unit has only been used about 10 times since I bought it. I found the following on NAD's website: http://nadelectronics.com/user-reviews/538 "The "No Disc" issue described by some…
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Order cancelled, but goods still delivered! What are my Rights?
I placed an order with a company earlier this month, however a few days later I recieved an email me telling me that my order had been cancelled and money refunded. When I questioned this I was told that I had stumbled across an old link that should not have existed, and the product I ordered was no longer available for…
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toaster bought from argos broken
hello can you help i bought a toaster back in feb from argos it is a 4 slicer and the back to have snaped and dont work. can a take it back or is it to late i have the reciept but no box? thanks xxx
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urgent help needed :ebay problems
hi I wonder if you can help me. I got a phone off of ebay and when I got the phone I had problems with it as it would not maker outgoing calls. And now I having problems with the seller , as they told me that they would report me to ebay . but I'm trying to sort thing out with the seller . I have done nothink wrong and now…
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Does anyone know my rights?
I have a camera which for a few weeks now doesn't work properly (it won't switch on properly, is entirely unusable). I just found the box it came in which has one year gaurantee leaflet but it says the shop is supposed to date and stamp it before it's valid but they haven't. I bought it in Argos on the 18th Dec 2010 & I…
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Delivered something I didn't order
Hi all, I recently received a second pair of trainers that I hadn't ordered. I've informed the company and told them that they can send a courier on a number of dates or compensate me for the inconvenience and time I need to take out of work to go and post the goods to them. The company won't compensate me apart form…
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Settee broke within 10 minutes
Hi all, Today we had a sofa delivered, purchased from DFS. They promised to deliver before Xmas. Has a 10 yr guarantee etc etc. I got home tonight after work, and tried to move it, so slide it across the carpet, and after about a metre, one of the legs crumpled under the sofa. The leg was screwed securly into a nut, but…
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Cashback - who's responsibility it is?
Hello, I bought a laptop in early September online (well, reserved online & collected & paid in store). They advertised the laptop as being included in a cashback offer being prompted by the manufacturer. (Though the actual advert didn't state this - only that there was cashback available) T&C's stated claim they would…
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holiday cancelation
I purchased a holiday online yesterday if i need to canx today would i have to pay a fee or lose my deposit cant really make sence of the ts and cs
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Feel really let down by this company
I ordered a dressing table for my daughter for her birthday begining of Nov for her birthday, ordered in plenty off time and delivery was supposed to be 7-10 days. Item did not arrive in time for her birthday to which i phoned and complained. It eventually arrived and opened it eagerly to find it was damaged. Phoned the…
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Parcel Force Custom Charges???
I recently bought a 5x4 camera from Ebay (cost of £1,000.00), location Canada. I paid over £200 for it to be delivered and has arrived safely. However, I've now received a letter from Parcel Force stating I owe them £221.60 in charges raised by UK Border Agency/ HM Revenue and Customs. They say they still have the parcel…
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what to do if a company just won't send you the goods you've paid for....
Advice much appreciated... I bought a voucher from KGB deals for a beauty website. It was pay £10 for a £20 voucher. good deal so i thought... I placed the order 6 months ago, for 2 items. Waited 2 months with them telling me they were out of stock before getting bored and agreeing to swap the out of stock item for…
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Having problems with The Post Office and my Bank
i basically tried buying holiday money from the Post Office website, i completed all the pages, got to the verified by visa page and then it said ERROR YOU HAVE NOT BEEN CHARGED. fine i thought until i checked my online banking and the money was pending. so i contacted the PO and they said to contact the bank and i've been…
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mobile phone free gifts
I ordered new contract mobile for my son in November 2011, it came with a free television. The phone arrived within days, but the tv went missing with the courier ( how you can lose a 40 inch tv is beyond me). Have phone the mobile phone company, who have asked me to send security declaration forms, which I did, recorded…
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the bailiffs have been around...:(
hi all this week the bailiff has been sent to my home to collect 2 outstanding council tax bills. as i was at work, my wife let him in, under the impression that he was from the council. the 2 bills are £975 and £1213 as we do not have that sort of money spare, they have listed a number of items from the home such as tv,…
