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Does anyone know my rights?
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liz-paul
Posts: 899 Forumite
I have a camera which for a few weeks now doesn't work properly (it won't switch on properly, is entirely unusable). I just found the box it came in which has one year gaurantee leaflet but it says the shop is supposed to date and stamp it before it's valid but they haven't. I bought it in Argos on the 18th Dec 2010 & I still have the receipt. Does anyone know if there is anything I can do?
Thanks :beer:
Thanks :beer:
1% at a time no. 40. £8000 (For dream family holiday) 94/100
MFW 2013 no. 62 £10,000/£10,000
MFW 2014 no 62 £8000/£7000
MFW 2013 no. 62 £10,000/£10,000
MFW 2014 no 62 £8000/£7000
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Comments
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You should contact Argos asap.
Technically your contract is with them. Although sometimes it can be quicker and less hassle to go via the manufacturer. Try contacting argos first and see what they say
You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0 -
take it back to argos with your receipt and ask them to get it fixed for you, but hurry.Be Alert..........Britain needs lerts.0
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Thank you! Guess where I'm going today?1% at a time no. 40. £8000 (For dream family holiday) 94/100
MFW 2013 no. 62 £10,000/£10,000
MFW 2014 no 62 £8000/£70000 -
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He he he!
Well I went and the Gods were against me becuase the bloomin' camera worked fine in the shop!!!! I opted to have it sent back to the manufacturer anyway but I guess they'll say it's all fine and send it back at which time it will be out of it's warrnaty and I'll be stumping up for yet another compact camera..... Ah well, thanks for help anyway everybody :beer:1% at a time no. 40. £8000 (For dream family holiday) 94/100
MFW 2013 no. 62 £10,000/£10,000
MFW 2014 no 62 £8000/£70000 -
He he he!
Well I went and the Gods were against me becuase the bloomin' camera worked fine in the shop!!!! I opted to have it sent back to the manufacturer anyway but I guess they'll say it's all fine and send it back at which time it will be out of it's warrnaty and I'll be stumping up for yet another compact camera..... Ah well, thanks for help anyway everybody :beer:
Just because a product is out of warranty doesnt mean you dont have any rights! SoGA gives you up to 6 years from the date of purchase in england (5 years from date of discovery in scotland) to seek recourse.
This is of course for inherent faults and not for accidental damage, misuse or overuse.
The problem is, once 6 months from purchase has passed, the burden of proof passes from the retailer to the consumer. Meaning you may (not always...depends if retailer is willing to deal with it or not) need proof that the fault is inherent. Although this is usually done via independent report, this is not necessarily the only way and if the report was found in your favour, you could then claim the cost back from the retailer.
When buying, its always handy to search the make and model number on independent review sites. It will likely give you an idea about the product itself but may also let you know what the company are like should something go wrong
You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0 -
unholyangel wrote: »Just because a product is out of warranty doesnt mean you dont have any rights! SoGA gives you up to 6 years from the date of purchase in england (5 years from date of discovery in scotland) to seek recourse.
This is of course for inherent faults and not for accidental damage, misuse or overuse.
Where does the overuse bit come from? I have never heard of that nor been told when buying a product how much I can use it.0 -
Where does the overuse bit come from? I have never heard of that nor been told when buying a product how much I can use it.
overuse = wear and tear. sorry, shouldve perhaps clarified on that, was just trying to save time typing a few extra letters :PYou keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0 -
unholyangel wrote: »Just because a product is out of warranty doesnt mean you dont have any rights! SoGA gives you up to 6 years from the date of purchase in england (5 years from date of discovery in scotland) to seek recourse.
I'd just like to add for ops sake, that doesn't mean goods should last 6 (or 5) years. If a product has a life expectancy of 2 years you're unlikely to have a valid case if it broke in year 4.unholyangel wrote: »overuse = wear and tear. sorry, shouldve perhaps clarified on that, was just trying to save time typing a few extra letters :P
haha, well that well and truly backfired :rotfl:0
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