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Quantity Not As Described - Seller Refusing To Send Amount Ordered
Hello I bought some storage boxes from tesco direct. They were described as a pack of 5 three times in the description. I ordered 3 lots so 15 boxes in total. They only sent 3 boxes. I tried ringing and emailing but they were too busy to reply to me. I wrote a letter, they later told me they did not receive it. The product…
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Which price do i pay?????
Gooutdoors latest outdoor clothing magazine offers state 2 different offers for the same item! Offer one-£24.99 for some boots on the front page of the brochure. Offer two-£29.99 same boots but in the boots section. These particular boots are exactly the same and the ad states that from mon 19th Dec they are in the sale at…
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Would like to know my rights
Hello I purchased a Spa which was delivered last saturday, one of those blow up jobs. Unfortunatly it leaked, I got in touch with the company and asked them to collect the item and I wanted a full refund. I am still waiting for the refund, but the spa was only collected on Tuesday so I may be being a little premature but I…
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Healthyliving not delivering
As anybody eles had a problem with Healthy living company, order 2 items weeks ago they took the money striaght away but still not received them, emails not answered phone calls just put on hold at 10p minute,just warning everybody be very careful if using this company seems like i lost my money and my mum one of her…
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Problems with returning faulty Christmas tree (fake)
Hi I hope this is the right thread and someone can give me some advice. I ordered a Pre-lit Christmas tree from Playtrade on Play.com last Wednesday. The tree turned up on Monday just gone and when I put it together noticed one of the branches was virtually hanging off and very loose. Decided to send back as the tree was…
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Confused about joint Rail/Ferry Tickets Strike Action Refund
This week I booked a couple of train tickets to travel from Kent to the Isle of Wight on Christmas Eve. The tickets included the ferry crossing from Portsmouth to Ryde. Today however it has been announced in the news that the Portsmouth Ferry services are all being cancelled due to strike action on that day. I am now a…
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Groupon
Does anyone have any news on Groupon (Groupon.co.uk) ? Just tried to use a voucher for a canvass print bought in July (£30). Appears that the supplier (www.ukcanvas.co.uk (Balmer Media)) is now in administration. That said, Companies House still shows them as trading. Tried to send an email to…
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What are my rights?
I want to buy a PVR from Amazon, if there is anything goes wrong with it do I have to pay to send it back to them and are they responsible for repairing faults within the warranty period? They are cheaper than J.Lewis but if there are any faults, are J.Lewis as good as they say they are with regards to warranties etc? I do…
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Police rights
Hi all, I'm not sure where else to post this. As 'Consumer Rights' contains the word 'rights', I thought maybe here. Hypothetically, if the police arrest you, are they entitled to tell your family and your employer what they're arresting you for? This is a twofold question in a way, because I'd like to pose it for two…
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Venue have cancelled Xmas party
I'm after advice please, I have organised a party night at a hotel for 25 colleagues, the hotel chain contacted me today to say - we were booked in under a "joiner" party ( we were not aware) and now the other party has cancelled so they have to cancel our party which is booked for five days time. They make no mention on…
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Am i entitled to a refund?
Hi Everyone, New on here so please be kind:) Any help or advice greatly appreciated. I bought a Fuji camera from an online camera store back in July this year, after about 3 months it became faulty (constantly freezing) The store asked me to post back to them who then sent it on to Fuji which then eventually came back to…
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Being hassled for money - job unfinshed! Help!
Got some new double glazing in Easter - had problems with the firm, but nothing too major at first. Then patterned glass broke, they had to return to refit, but took a couple of weeks - they didn't turn up to one but declined to tell us it was because they'd broken the glass etc. Turned out the tilt/turn window had wrong…
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Very order - damage to propert by courier - help please!
I recently ordered goods from Very and my instruction to them is to leave any parcels in the green cupboard next to the back door. This has worked fine until last week the delivery guy decided to put the parcel in my (green) metal shed instead. The trouble is the shed was locked with a big padlock, but this did not deter…
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Identity theft question
I applied for a job at company X and they checked my security profile using one of the (UK based) companies that check profiles. I failed on the grounds that there is an "adverse finding" on a credit card at my address. I have a name of the account holder (it's not me or anybody that I know) but I don't know the credit…
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Dispute with Large Retailer
Hi, Any advice welcome. I am currently having a major dispute with a large retailer. Basically they tried to charge me for items they claim to have delivered but never received by me. The fact they the bags were not sealed properly which could not guarantee the integrity of the delivery chain did not seem to be a material…
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M&S sale of goods act
My wife who is an OAP purchased in a silk blouse from M&S in September. As the label showed through the material she cut it off. 1 week ago the blouse developed a hole in the sleeve. My wife took it back to M&s but she no longer had the receipt. M&S refused to exchange or refund the money. They claimed that as there was no…
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Item bought on internet did not arrive
Hi all, I purchased perfume on the net on 20th November and was 'guarenteed' a 5-7 business day delivery. On 25th I received an e mail confirming it had been dispatched. On December 8th it had not arrived yet so I phoned the company. They were quick to disregard the original e mail they sent confirming the dispatch saying…
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Habitat - Taken my money, no goods
On the 1st of December I placed an order via Habitat's online website. It is now 2 weeks later and I still haven't received my order. I have contacted their customer services department by phone 4 times over the past week and this issue still has not been resolved. Numerous times I have been told that someone will phone me…
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Tesco computer keyboard worn
I bought an admittedly "value" tesco keyboard for about a fiver in September and many of the letters on the keyboard have simply worn away with use. It was less than a fiver so would I be wrong to take it back and complain? I'm not troubled by it as I type without looking at the keys much of the time but the family do
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Returning faulty kettle after 2 years
My Philips One-Cup kettle has recently developed a leak, I bought it from Argos in August 2009. I still have the receipt (amazingly!) - can I go back to the store and get a replacement? My father-in-law recently tried taking their kettle (the same Philips one-cup) back to Currys but was told that unless he could prove that…
