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urgent help needed :ebay problems

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anti_bad_credit_lass96
anti_bad_credit_lass96 Posts: 48 Forumite
in Consumer rights
hi I wonder if you can help me.
I got a phone off of ebay and when I got the phone I had problems with it as it would not maker outgoing calls. And now I having problems with the seller , as they told me that they would report me to ebay . but I'm trying to sort thing out with the seller . I have done nothink wrong and now I;m very worried what the seller is going to do next. I'm sorry if my post is not clear , but as I said , I'm very worried what the seller is going to do?. if you can help that would be fab.
thanks :)
.

Comments

  • soolin
    soolin Posts: 74,155 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Post up a time line over on the ebay board (see my signature) and the regulars will help.

    You need to say when you bought the phone, how you paid and why you believe seller is reporting you to ebay.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • bris
    bris Posts: 10,548 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Just go to the resolution centre and open a SNAD, describe the phone as blocked( thats what it sounds like) and let the seller do his moaning in the dispute. Ebay will tell you to return the phone, use special delivery, and you will get a refund. The seller can't do you any harm as you have done nothing wrong, ebay will see through them.
  • Oliver14
    Oliver14 Posts: 5,878 Forumite
    bris wrote: »
    Just go to the resolution centre and open a SNAD, describe the phone as blocked( thats what it sounds like) and let the seller do his moaning in the dispute. Ebay will tell you to return the phone, use special delivery, and you will get a refund. The seller can't do you any harm as you have done nothing wrong, ebay will see through them.

    Don't do it in ebay open a dispute in paypal as the timeliness are set and it's quicker.
    'The More I know about people the Better I like my Dog'
    Samuel Clemens
  • bris
    bris Posts: 10,548 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Oliver14 wrote: »
    Don't do it in ebay open a dispute in paypal as the timeliness are set and it's quicker.
    Normaly I would suggest that, in fact I have just had to open one in paypal, but in this case the seller is threatening the op with reporting them to ebay for some reason or anther, so I was thinking it best to get everything out in the open in an Ebay dispute.
  • ThumbRemote
    ThumbRemote Posts: 4,734 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Was the seller a business or an individual?
  • arcon5
    arcon5 Posts: 14,099 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    I'm fairly certain if the payment is for an ebay item then you CANT open a paypal case -- it has to be done via ebay.
  • bris
    bris Posts: 10,548 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    arcon5 wrote: »
    I'm fairly certain if the payment is for an ebay item then you CANT open a paypal case -- it has to be done via ebay.
    You can open a paypal claim, it is also quicker to resolve and is the preffered method.
  • Oliver14
    Oliver14 Posts: 5,878 Forumite
    arcon5 wrote: »
    I'm fairly certain if the payment is for an ebay item then you CANT open a paypal case -- it has to be done via ebay.

    As bris paypal will try to redirect you but at the bottom of the page in paypal is a choice to do it via paypal not ebay.
    'The More I know about people the Better I like my Dog'
    Samuel Clemens
  • Kew2u
    Kew2u Posts: 105 Forumite
    I'd still be interested in why the seller thinks he has a case to report the buyer. Does he, or is he using heavy threatening tactics. More info would help.
    Yes, I usually tell it as I see it and respond where I see the need, but never are my comments ment to be taken personally.
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    OP, please explain why the seller is going to report you to Ebay.
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