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Is this right?
Hi, on Saturday I ordered a custom gaming pc from a uk company. On Sunday I had second thoughts and emailed them saying I wanted to cancel the order and wait until I had more money to buy a better machine. (The shop isn't open over the weekend.) Today they emailed me saying they would cancel it but charge me a £50 (5%)…
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Item hasn't been delivered
On November 16th, I made an order for about £80 from this website xb360mods.co.uk, via the google checkout option. A few days later I emailed through their website, and they said it would be dispatched the following week. I have emailed 4 times through the google checkout system since (so have copies of the…
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Virgin Media Contract
Evening all, I'm new to the forum so be gentle with me!! I took out the full Virgin Media package in January this year. TV, phone and broadband. Due to unforseen circumstances, we are having to move home on January 7th. The property/area we are moving to does not have any Virgin Media coverage, so we are having to swith to…
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Orange Mobile Complaint
I was wondering if anyone could help with the following: I bought a mobile phone from Orange store for £120 on 16th December and as part of this was a pair of "Angle and Curve" headphones as part of a deal. I was using the free headphones in my laptop and they totally disintigrated in the headphone jack of my laptop. I…
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Rather concerned.....
Hi, I ordered a PC on december 7th, which I had built by a company called DinoPC.com, I paid £35 for it to be built in two days and £25 for Fedex delivery - Total cost was £1020.00 The PC was delivered on December 16th, this was not a great start but I let it go. Upon turning on the PC all was good, 30 mins later, it had…
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Distance selling exceptions
I recently ordered a new Fossil watch strap for my partner for Christmas from shadestation.co.uk, which cost £30 +p&p. When ordering it, I added the correct model number off the back of the watch and stated that I wanted a black strap. When it arrived the strap was dark brown. I phoned them today and explained that it is…
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Where do I stand?
I ordered a product online from a reputable company a week ago. They took the money for the order from my account, but a few days later I received an email saying that my order had be delayed and would likely be dispatched on 17th December. They told me I would be contacted with tracking information once it had been…
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Update Post 6. Optician closing down - contact lens contract
I have a contract with an optician for contact lenses. I pay by monthly direct debit. On Friday, I received a letter stating that the company was closing down with immediate effect and that my details/ contract was being transferred to another optician. It's impossible to walk to this new company. It would be a case of…
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Play.com -----> complaint
Complaint regarding play.com!!!! I placed a large order on play.com and payed extra for 1st class delivery in time for Christmas! I wanted to add two additional items to my order (as these got misplaced) without being charged postage again. Previously they have been able to add my additional items and not charge me extra…
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Amazon Woes (with video)
Hi all, Ordered a significant amount of Electronic equipment in preperation for Christmas a few weeks ago and it was scheduled for delivery on the 15th of December. On arriving at work on the 16th of December we found a crumpled, very wet and soggy mess in a puddle in the yard. When we opened it we found it was a black…
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ooh er...debt collection agency
now, I know these people aren't bailiffs and I know they don't have any special powers. they claim that I owe £90 (the 'debt' having been passed to them from a car ins.co.). a quick summary. my ins. co. 'rolled over my cover at the beginning of dec. (TBF they advised me of this a few weeks earlier). the 'rollover' failed…
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Manufacturing defect - retailer won't waive delivery charge - what are my rights?
Hello, I'm wondering about rights when buying defective goods through a third-party retailer. I bought an Ideal Standard WC a few months ago from Doble Bathrooms, and when coming to fit it, have found it's defective. It's not really an obvious fault that I would have known to check for on delivery. Now Ideal Standard have…
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Problem with Ebay - any advice??
Hi there - I would really love some help and advice with this situation please. Long story short - I just checked out my basket on Ebay. It had lots of items from multiple sellers, and totalled £68. Ebay told me I had to check it out in two installments because there are so many items. So, I check out the basket, and it…
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What are my rights to cancelling an order
Hi there - Im writing on behalf of my Mum and Dad... They wanted a new coffee and side table - so went to Reids Furniture store in Aberdeen, picked them out - and the Sales Assistant said they would have to order them from the supplier..my parents paid a deposit of £68, and was told the items would be dispatched - end…
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Returning Discounted Items
Its so frustrating at this time of year when you see things dramatically drop in price after you've bought them, and often even a week before xmas. If theres a reasonable amount of money involved Ive often bought the item again, but then returned it with the original, dearer receipt. Does anyone else do this? Could a…
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charge for amended delivery and failure to deliver
My parents recently bought a mattress and a headboard from Dreams and I have been shocked at the service they received. Firstly, my dad made an error and they ordered a King size mattress and headboard instead of a double (he measured the quilt, not the bed silly man!) When they rang up to change the order, not only are…
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Laptop Dixons query
Hi, just seeking a wee bit of information as to where I stand on the following. Earlier this year (12/01/11) I purchased a refurbished laptop from Dixons. Last month the left mouse button stopped working. It was only yesterday that I recieved a letter from a company warning me that my warranty is nearly up and would I like…
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Bad experience with Sharps Bedrooms :-(
I had a very poor experience with Sharps Bedrooms, that I would like to share with everyone. 1. Lack of transparency in Pricing - There is no transparency in pricing. The sales person did extended some discounts on a price which made no sense. 2. Unhelpful team - The sales person refused to take any calls after completing…
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paul simon
hi wonder if anyone can help, went to paul simon for furniture, was served by the store manager, bought a corner sofa and a swivel chair also 5 years insurance , we told the manager exactly what we wanted as we have an L shaped living area, so the corner sofa can only go one way,when the furniture arrived the corner sofa…
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comet auction wrong item delivered
hello everyone, i recently bought a fridge freezer from a auction comet site, i paid £215 which included delivery, after 13 days of waiting my goods were due for delivery yesterday, the delivery men arrived and started to unload the fridge freezer, i stopped them as the fridge freezer wasnt the correct 1 it was white…
