Laptop Dixons query

Danica

Hi, just seeking a wee bit of information as to where I stand on the following.
Earlier this year (12/01/11) I purchased a refurbished laptop from Dixons. Last month the left mouse button stopped working. It was only yesterday that I recieved a letter from a company warning me that my warranty is nearly up and would I like to purchase a 5 year extended warranty plan from them.
What I would like to know is, can I walk into a Curry's or Pc World (both part of the Dixons group I believe) and ask them to repair it under a 12 month warranty I assume I already have?

coolcraig

Danica wrote: »

Hi, just seeking a wee bit of information as to where I stand on the following.
Earlier this year (12/01/11) I purchased a refurbished laptop from Dixons. Last month the left mouse button stopped working. It was only yesterday that I recieved a letter from a company warning me that my warranty is nearly up and would I like to purchase a 5 year extended warranty plan from them.
What I would like to know is, can I walk into a Curry's or Pc World (both part of the Dixons group I believe) and ask them to repair it under a 12 month warranty I assume I already have?

i think you need to ring them, they then collect your laptop and fix it and deliver it back to you...

Danica

Thanks coolcraig

Sophis

Hi if you see my thread "18 days out of warranty" you should get some good advice there, my laptop from dixons had just run out of the warranty and they are picking it up for repair on monday thanks to info from people on here, i think if yours is still in warranty you should be able to ring them and get it picked up rather then having to take it in anywhere, as that is what they are doing with mine. If it is just outside the warranty as mine was there is a link to a template letter you can send in.

Esqui

You can take it in to a Currys or PC World store, and they can book it in. But given that you can have it picked up and delivered back to your home, that may be more convenient (call 0800 587 8787)

unholyangel

Just to add, a warranty is over and above your statutory rights. The warranty is provided by the manufacturer.

However, you have a contract with the retailer and SoGA means if a product is inherently faulty, you are entitled to a repair, replacement or a refund. The refund can be partial to take into account use you have had of the item and although the consumer can request one option over another, the retailer can refuse if this is disproportionately costly.

The statute of limitations is 6 years from date of purchase in England. Which means you have up to 6 years to claim under SoGA. However, this does not mean that all goods should last this long. The normal lifespan of the product along with price paid will be taken into consideration. After all, you would expect a more expensive product to be of better quality and last longer than a much cheaper one.

texranger

unholyangel wrote: »

However, you have a contract with the retailer and SoGA means if a product is inherently faulty, you are entitled to a repair, replacement or a refund.

Mouse buttons can go anytime and most likely will not be a inherent fault. as it was a refurb this would not be 100% reliable. the amount of usage can be a factor.

you seem on all post you reply too try and blame every fault as inherent and should be a SoGA claim.

CoolHotCold

texranger wrote: »

Mouse buttons can go anytime and most likely will not be a inherent fault. as it was a refurb this would not be 100% reliable. the amount of usage can be a factor.

you seem on all post you reply too try and blame every fault as inherent and should be a SoGA claim.

This, too often I've heard the SoGA misquoted and important parts omitted to suit circumstances.

And you are right, try getting a independent report saying a button that is clicked thousands of times a week is a inherent fault and I have a boat to sell you.

wealdroam

CoolHotCold wrote: »

And you are right, try getting a independent report saying a button that is clicked thousands of times a week is a inherent fault and I have a boat to sell you.

Are you suggesting that a mouse button isn't built to such a quality to withstand 'thousands of clicks a week'?

unholyangel

texranger wrote: »

Mouse buttons can go anytime and most likely will not be a inherent fault. as it was a refurb this would not be 100% reliable. the amount of usage can be a factor.

you seem on all post you reply too try and blame every fault as inherent and should be a SoGA claim.

Yes clearly I automatically assume everything is inherently faulty and proceed to give advice such as

unholyangel wrote: »

Just to add, a warranty is over and above your statutory rights. The warranty is provided by the manufacturer.

However, you have a contract with the retailer and SoGA means if a product is inherently faulty, you are entitled to a repair, replacement or a refund. The refund can be partial to take into account use you have had of the item and although the consumer can request one option over another, the retailer can refuse if this is disproportionately costly.

The statute of limitations is 6 years from date of purchase in England. Which means you have up to 6 years to claim under SoGA. However, this does not mean that all goods should last this long. The normal lifespan of the product along with price paid will be taken into consideration. After all, you would expect a more expensive product to be of better quality and last longer than a much cheaper one.

Shock horror, accurate advice. How could I do such a thing? :eek: I mean advising readers of their consumer rights in case they didnt know them, and on a consumer rights board too! I must be barking mad.

unholyangel

CoolHotCold wrote: »

This, too often I've heard the SoGA misquoted and important parts omitted to suit circumstances.

And you are right, try getting a independent report saying a button that is clicked thousands of times a week is a inherent fault and I have a boat to sell you.

Is it a banana boat that came up the Clyde?