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wrong change given to me
hi I had a incident and would like some opinions, I study at the University of Manchester and often get a breakfast on campus on a 'food on campus' cafe. Yesterday at 9.30 am I got a breakfast deal at £1.99 but the cashier tilled up £.19. She corrected the til to £1.99 and I handed a £10 note over. But she only gave £3.01…
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Booked concert tickets and paid delivery and now told I have to collect them
Hi, Just wanted to know where I stand. I brought some concert tickets off viagogo (yesterday) and during the transaction it said delivery was £9.95 and then I had the booking fee's and VAT on top. I thought well I have no choice but to pay the £9.95 for delivery so was fine with paying for delivery. However today I get an…
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Cavity wall company demanding money when work not complete
Hi I was visited by person selling cavity wall insulation from the company Mark Group. The lady advised me she was qualified to do a survey and let me know if they could do the job. I showed the lady around and she confirmed some details about insulating the garage with her supervisor. She drew the house diagram and showed…
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Price not as advertised in store
Today we went to a major electrical outlet (not sure if im allowed to say who on here?) to buy a new kettle. We saw a very nice one and the price on the shelf for it was £24.99, fantastic! Happy with our choice we then make our way to the check out and the till operater scanned it in and the price came up at £39.99. I…
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14 days to Register????
Hi savers, I bought a TV via tesco direct on September 29th 2011. Just this afternoon, i remembered that i need to register the TV. Their rule stated that appliances MUST be registered 14 days of purchase. What can i do? Cheers
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What are my rights in this situation?
Hello, I'll endeavour to keep this brief. A fortnight ago, I bought a North Face rucksack from a company called Simply Hike (simplyhike.co.uk). The one I wanted was out of stock and I was recommended another. I am autistic and sometimes I do daft, but not unreasonable things and, in this instance I removed the hang tags…
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Elderly Parents, with a Non Refundable Deposit, Help Please
Hi Please can anyone advise me? My elderly parents went to purchase a car from a Main Stream Dealer. They gave a deposit of £250. This is 2 weeks worth of their Pension. They decided with-in 24 hours that they did not want the car so went back to the garage and asked for their refund. They were told “NO” and it was a non…
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Returning under DSR
Can anyone offer advice please... Purchased TV via internet from a High St name. Picture is no better than my old set so I want to return it under DSR. It was delivered and set up by them with free P&P. When I spoke to their C/S they say I would have to pay £100 for return delivery to cover all costs. Looking at their T&C…
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Order Lost In The Post?
How long after placing an order with a company, should I be able to get a refund for the item not turning up?
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Joint Water Supply Pipe Causing Flooding
Hello there Been a while since I have posted but i could do with a few pointers if possible. I got home from my wedding and honeymoon to find a load of water on the access road to mine and about 30 other properties. I happen to be in the house next to the access road thats flooding. Got letters from Yorkshire Water saying…
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Very bunkbed please help!
I ordered a bunkbed from them, on unpacking I found that the headboard pieces (tongue and grove wood) had split so wouldn't even fit together, there is about 5 pieces like this. Also the bed guard from the top bunk has a split where there is a drilled hole. I contacted Very and said about these pieces thinking they would…
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Mis sold dongle consumer rights question
[FONT=Arial, Helvetica, sans-serif]I received a text on 30th September for an EXCLUSIVE OFFER of a free Win7 laptop. I called the number to be offered a free net-book. [FONT=Arial, Helvetica, sans-serif] [/FONT] [FONT=Arial, Helvetica, sans-serif]I asked what the package was, to be told I would receive a free net-book (as…
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Paid online retailer by bank transfer
Hello Everyone I paid an online retailer by bank transfer then cancelled the order because they subsequently locked me out of my account, now they are holding onto my money (£200) since 6th October there seems to be a template letter for visa cards but not for this can anyone advise the way forward? I have tried ringing…
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HSBC - stolen card details
I'm not sure this is in the correct place, but it seems the closest. Anyway, I've had HSBC call me twice in the last two or three months to tell me that my card details have been stolen, and that I need a new card. However, the are refusing to tell me, how or where the details were stolen. I would like to know this…
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Network forgotten I have their phone?
Evening All, I recently had issues with a phone so complained to my network and they were nice enough to send me a new one. the only thing they said i needed to do was to pop the old one in a prepaid envelope and send it back Anyway, I legitimately forgot to post the old one back I bagged it up and it got left in a…
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Phone missing from box
Okay, so my employer has sent me out a staff handset today (that ive had to pay for) via DPD ( the courier) I open the parcel to find the box ( which felt light ) I then open the phone box, to find both the handset and the battery for the handset missing, no other accessory appeared to be missing or touched. The department…
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missprice-refund
Hi I paid online for a Smoby Super Market at £8.74, but tesco have refund my money (I do not ask for a refund). They say this is because of an incorrect price was listed for this product on they website. Can Tesco do as ? Many thanks
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Fitness First - Contract Nightmare
I have recently tried to transfer my membership from FF Leicester to FF Southampton. 6 weeks later - im still chasing them and have not recieved one call or letter to remedy. Im still being charged for a Platinum membership when i have been trying to downgrade for all of this time and am not using Platinum services. Im now…
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Bed ordered Sept not being delivered until January
Dear Money Savers I'm not sure where to start with this one... I will give you a bit of background information - this is pasted in from the complaint letter I sent recently "I’m writing to complain about the above order. I ordered the bed online on Thursday 15 September. I spoke to the delivery team the following day…
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E reader
I bought a Sony E Reader , it is under guarantee until next january, it went wrong , would not load at all and then went completely .. I took it back to where i bought it and they returned it to Sony ....Sony said it was water damaged , so they would not be repairing it because the guarantee does not cover that , Now. i…
