Phone missing from box

mjsoutheast

Okay, so my employer has sent me out a staff handset today (that ive had to pay for) via DPD ( the courier)

I open the parcel to find the box ( which felt light ) I then open the phone box, to find both the handset and the battery for the handset missing, no other accessory appeared to be missing or touched.

The department responsible are shut till 8am tomorrow but likewise the courier, DPD can't do anything until tomorrow apparently.

Gah, where do I stand with this?

I am absolutely livid!

Valli

Has the phone come from your employer? or someone else?

You've got the IMEI number (on the box) - you COULD report the phone as stolen...

mo786uk

Presumably it has come from your employers IT department?

If so they will prob be responsible for it and can have the phone blocked.

I would get in touch with them in the first instance. Presumably they arranged the parcel either from their own office or the retailer of the phone?

mjsoutheast

It came from my employer- They wont report it stolen yet as my employers internal department who deals with it is closed!

the package both external and internals seemed in perfect condition.

You think I should notify the police?

Edit: it came with the same documentation that a new consumer contract would, so I assume it came from the same depot.

I've got consignment numbers, delivery numbers, the imei on both the paperwork and box ( which do match up)

Valli

Well in THAT case I would leave it - there has been a mess up at work.

But, out of interest, if you are expected to have a phone for work and you have to pay for it...

Who is responsible for insuring the phone?
Is it on contract - who pays that?
And you should be able to claim the cost of the phone (and any other related charges) against your tax allowance - so (a) keep receipts and (b) go and ask the nice people on 'Cutting tax' how to go about this
(- my expertise starts and ends with simple PAYE )

mo786uk

Let your employer deal with it - report it to them ASAP

Are you sure they didnt take the phoen out the box to adjust something and forgot to send it back?

mjsoutheast

Its not on contract no - essentially I work for a telecoms company in a retail outlet - they obtained handsets at low cost for us ( high end handsets) on the basis that demoing high end phones that your familiar with (own) would increase productivity and so on.

So we get handsets at subsidized cost, I only found out the imei of the model today, as that was the only possible way to find out and therefore insurance would be out of the question as there is no chance to apply it.

Sounds like a right mess - im fuming and will no doubt now have to spend the majority of the morning tomorrow on the phone when ive got plenty of other things i need to do.

Whos responsible for this? The box was sealed but surely the courier wraps and packs it ( as its in their branded bags and with parcel labels on etc - im going to go for the scatter gun approach and call every department and both parties tomorrow but does anyone legally know where the buck stops?

As I paid for it where do I legally stand? It must fall under the sales of good act surely?

mjsoutheast

mo786uk wrote: »

Let your employer deal with it - report it to them ASAP

Are you sure they didnt take the phoen out the box to adjust something and forgot to send it back?

Well, if they did they didnt tell me - the box was fully sealed and looked retail ready just with a big stick on top saying 'not for resale' its just also happened to be a box containing everything other than the phone and battery . . .

I didnt know whether to laugh or cry upon opening with my intial excitement dropping like a stone.

Valli

Unless some 'colleague' at your head office (or wherever the phone was sent out from) has palmed the phone with a view to selling it on...

Issue is complex, actually. The phones have already been purchased, in bulk, from wherever. Then issued to staff who have had to pay an amount towards them.

It could get nasty, this. It could come down to your word against theirs. Especially as the package you received is unlikely to have been weighed. The bags would be issued to whoever has the responsibility of packing them up, rather than the courier.

How long have you actually worked for this employer?

mjsoutheast

worked for them the past 18 months.

The way I see it is that ive physically paid for something and ive not received it?

visidigi

mjsoutheast wrote: »

The box was sealed but surely the courier wraps and packs it ( as its in their branded bags and with parcel labels on etc

highly unlikely to be the courier who packed it, especially if this is a common process for your employer, which it sounds.

Was the seal split on the box containing the phone? Is it company policy to ship it sealed?

I would avoid the scatter gun approach, the courier isnt responsible initially until it has been confirmed by your employer it was shipped.

The courier is there to deliver what they have been given, they dont question the content, clear it with your employer first then get THEM to engage the courier as they are the ones who sent and submitted the item.

If it were me, given you have to pay for it, the shipper, the employer is responsible, in similar ways to you buying from a shop.