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E-commerce platform sellers. Who regulates them?
I have been ripped off 3 times now by 3 different e-commerce platform sellers. Can anyone help? They say (free support) but then they keep you in a queue for ages on an 0871 or 0845 number which ends up costing more than they charge you monthly. There's Search engine optimization, email accounts, product amounts,…
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What Are My Rights ?
Me and my sister both ordered a 16-25 railcard to travel on the train. We then booked tickets knowing they were ordered we are travelling tomorrow, the tickets arrived the next day but the railcards have not arrived What do I do in this situation ? Thanks
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Does this complaint sound ok?
I want to just hit the main points and not about the staff and cleanliness of the site! We received a smart box, 'family days out' gift experience, where you can pick an activity to do. As our dd is only 4 we decided on the mini golf as for some strange reason she has been very keen to try mini golf for ages lol! We booked…
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Dell Studio 1557
I purchased a Dell Studio 1557 laptop in November 2009 for approx £800 from the Dell Online Store. After the 12 months guarantee ran out, the laptop started to experience problems like the laptop freezing. These problems have got worse and now it seriously overheats, to the extent that you cannot use it as a 'laptop' on…
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My consumer rights after voluntary termination of a HP car agreement
Im not sure if this is the wrong place so apologise if it is, im just looing for some advice if possible. We brought a brand new car on a HP agreement in 2009 we took the 3yrs of monthly payments and then a balloon payment at the end. This was the second time we had done this and this was the upgrade from the previous car…
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Returning faulty clothing - Tesco success!
Hi, I bought a cardigan in Tesco around 6 weeks ago, have worn it 3 or 4 times, been through the wash the same amount of times, the seam is coming apart on one arm, it has started randomly about 1" from the cuff. I haven't caught it on anything, or had the scissors to it or anything silly! It was only a small hole this…
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Money Claim Online
Hi, I issued a claim via this service against a landlord who failed to return my security deposit. The day after the claim was issued he refunded the deposit. However, I had to pay a court fee to start the claim and he has not paid me this back. Do I just leave the claim open? Any advice would be appreciated as I am very…
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Am I entitled to a refund from Vision Express (faulty glasses)?
Hi there. To cut a long story short, I ordered in a pair of glasses through my local Vision Express branch, as they didn't have the frames I wanted in store. They fitted the lenses for me, and I noticed yesterday, a couple of days after purchase, that one lens has a large thin scratch across one side and also the nose…
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Lenovo Extended Warranty
Hello, Approximately a year ago I purchased a Lenovo Idepad although overall I've had a good experience I've recieved some problems. Firstly, the mouse buttons failed to work after a few months, which then made me send the laptop to Lenovo for repair. Then I had an issue with certain keys on the keyboard this was recitfied…
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Help need consumer advice :/
I'm a first time poster on the forum. My husband paid the free trial price (£7.95p&p) for one of these, got all excited cos he was finally going to quit (we have a baby on the way and I went cold turkey thirteen weeks ago. He didn't realise it was fifteen days and asked if I could try ordering one cos his didn't turn up.…
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HELP!! Don't know if I'm in the right place but need advice!!
I'm a first time poster on the forum. My husband paid the free trial price (£7.95p&p) for one of these, got all excited cos he was finally going to quit (we have a baby on the way and I went cold turkey thirteen weeks ago. He didn't realise it was fifteen days and asked if I could try ordering one cos his didn't turn up.…
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Buying new shoes and my legal rights?
I normally buy my shoes from a well known high street stores; I try them on in the shop, and if they are comfortable then I buy them. Prices of shoe varies from £40 - £75 per pair. With most shoes, this works well. Recently, I bought a pair of shoes, tried them in the shop, felt fine, and then bought them. With few days…
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At what point is a 'contract' formed in an online transaction?
Background: I placed an order on the Warehouse website, a one time use discount code was available to me through a loyalty scheme at work. The order was for a mixture of full price and sale items and the t&c of the code said that was okay. I requested guaranteed delivery on Monday 17th October @ £4.99. I received an 'Order…
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Distance Selling Exclusions
I know that certain items cannot be returned under the distance selling regulations but i'm not sure about this. I ordered a couple of novelty wigs from a fancy dress co. When they arrived they were horrible - not what I was expecting at all. However, the website says wigs are only accepted if they are returned "unopened…
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Laptop partial refund!
Can anyone help please? I have a HP Pavilion Laptop, which was bought Christmas 2007, at a cost of over £700. Last year it started playing up, so I contacted HP, who said, because its over a year old, there was nothing they could do as it was out of Warranty, but they could look at it for a charge, and then repair if…
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Sales of goods act - help please!
Hi everyone, I will try and summerise my current situation and was wondering if anyone could help with some constructive feedback/opinions. I brought an american style fridge/freezer from a large German company back in Sept 2008 which came with a 2 year warranty. The appliance began to go wrong in May of this year, approx…
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Unpaid Postage - Funny Story, Need Advice
So a company I work for sent out postcards to various health professionals promoting our service to them. Unfortunately on one of the postcards, postage was forgotten resulting in one of the health professionals having to pay for postage to receive something that he described as junk mail (which it was). He said he had to…
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Motor Car Finance
Hi all, I purchased a car from a reputable dealer over 18 months ago. I paid half in cash and half by way of part exchange of my old car. The dealer has recently gone out of business and I have received a letter from a finance company stating that the vehicle I purchased is the subject of a finance agreement. Am I likely…
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B&Q Guarantee failure.
B&Q staff at the Washington branch(Tyne&Wear)have been told that they do not have to honour 3 Year Guarantees. Could someone clarify this please. I personaly believe they are responsible, having been a follower of this site for Years. P.S. Mark in Management at this branch has a lousy idea of the meaning of customer…
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192.com - be careful
Just a warning for anyone planning to use 192.com. You might (as I did) think you buy credits to view details not available for free users, not exactly. I'll quote their own customers services: We do not offer free searches if you have credits on your account any longer. This was changed a few weeks ago. When you enter a…
