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6 year rule and retailer / credit cards...please help
Hi Wondered if anyone could confirm my rights. I bought a TV/DVD combi 2.5yrs ago and the DVD no longer works. I took it back to Currys who agreed with me and upon mentioning the 6yr rule they have since called to offer me £65 (it was £155 originally) or I can keep the TV and no refund but asked them to repair but they say…
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Argos - Camera & SD Card / case bundle - Not suitable.
Posted this on behalf of my girlfriend. She bought a camera today from Argos (Samsung ES9). In the catalogue and on the website they have a deal where if you buy the camera, you can get the camera itself and a bundle of a case and a microSD card for a total of £74 (separately the camera and the bundle would cost £90). Now,…
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Panasonic & John Lewis receipt farce
On December 20th 2010 my wife bought a Panasonic digital camera from John Lewis, Cambridge as a Christmas present for me. She paid for it on her bank debit card and got a till receipt but no guarantee reference documentation even though it cost over £280, so therefore it was not registered on the John Lewis customer…
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Who to Take to Court? Any Advice Please
Hi all, I purchased an LG washing machine last year in May, it's a top of the range model at £800. I purchased as it had a large drum ( 11kg ) no other reason. To cut a long story short, the machine ( from day 1 ) completes its wash cycle fine, it then attempts to spin dry and fails 70% of the time with no pattern. We have…
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Faulty Macbook from eBay
I purchased a Macbook from eBay 5 months ago from a seller and it has now gone faulty. Some of the laptop keys are now not working. I rang Apple and they advised me to go into an Apple Authorised repair centre local to me. After I had took the item in they contacted me with a report. He explained the laptop had been opened…
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AA home cover insurance any advise appreciated
I was cold called last April and sold AA home cover insurance. I was with British Gas at the time and was told the cover was not only the same but better. I got a letter along with the policy docs saying that they would contact me within 6 weeks to arrange boiler service. I put docs away and forgot about them to be honest.…
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Ebuyer Consumer Rights
Hi Hope someone can help me I purchased an item on Ebuyer which the website showed as available. One day later received an email telling me the item was out of stock. I checked the website still 19 available, so I queried this and was then advised the price had changed. Ebuyer have advised they will not sell me the item at…
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thehut.com - has a contract been formed ?
hi there last week i ordered to cross hatch tops both £ 25 each but when in checkout , total cost £9.02 , placed the order. a few days later i notice its has been cancelled, but i have checked my bank and they have taken the money this tueday, by taking the money am i right in thinking they have now formed a contact with…
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How do I make a formal complaint to currys?
Hiya, I am still waiting for a refund, for a fridge freezer that they collected on monday 3rd october. I have spoken to someone on the phone who said 7-14 days. I waited and no refund. I rang up and was told 5-7 days, we again waited and still no refund. I am not sure what my next step should be. They have almost £600 of…
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Please help meeeeee
Back in June, I placed an order for a 'Piggin' ornament on an internet website. I paid for the item by debit card and the site took the £20 out of my account on 30th June. I got a phone call, from the man who owns the company a few days later, saying they no longer had that particular item but said I could pick a different…
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New Kitchen from Wickes
Hi Just a quick one really, buying a kitchen and having it installed, we've paid a 10% deposit and now have 2 options: 1. pay rest upfront (90%) 2. take credit (interest free for 6 months)-kicks in once kitchen fitted We have the cash to pay upfront (option 1) but fear they will drag things if we pay 100% already. For…
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Misleading pricing on Plasma TV
Hi there, Just wanted some advice really. I'm in the market for a Plasma TV. I went into a shop which had two flatscreen plasmas on a deals - one was for a Panasonic Viera 42" for £449.99, and the other is a Samsung 51" Plasma for a ridiculous price of £849.00 (even though it's meant to be on a deal!!) But - here's the…
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Bought boots from Javari on the 14th Sep. Insole coming out already?
I paid £180 for a pair of Frye boots. The first pair I received had a mark on them so I called and exchanged for another pair. Now...I've worn this pair twice, around the house to break them in a little, on both shoes the insoles are starting to come out already? I dont think this is normal or right? I just want to know my…
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Distance selling
Good Evening! I have a question about cancelling an order under the distance selling regulations. I now have a feeling that the item is a made to order, and therefore exempt from the regulations, however, at the time of placing the order there was no indication that the item was in fact made to order. Does the company have…
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Customers rights?
I have bought or thought i'd bought a washing machine online from Dixons.The payment has been taken from my account but i have now recieved an email saying that the price was incorrect and they are going to refund my account but i really need a washing machine, can i go to trading standards?
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Activity Superstore - Warning!
Hi everyone. First time on this part of the board, however the company above has really made me blow a fuse. Dishonest cheats. We were given a £75 gift card by Family for WHSmiths. They use Activitysuperstore as their provider and we selected as a couple "Top Priced theatre tickets for 2 and a Meal for 2" as the activity.…
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Argos Fridge Freezer Nightmare!! Help!!!
I'm not gonna give the full lowdown on what happened because I'm exhausted talking about it, but Argos are no help what so ever and I thought somebody here might help me. Basically I ordered a fridge freezer from Argos in June and was given an estimated delivery time of 5 weeks. 5 weeks later it didn't arrive and we were…
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Ombudsman Service for Argos
Anybody know who the ombudsman service is for Argos? They have been appauling at handling my complaint and now they've told me there's nothing further they can do to help. I want to take it further and don't know the correct channels. Any help would be great. Thanks
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Fir for purpose
Hi, Im being a bit of a chancer as i pay a fortune for my contact and begrudge having to pay for a phone... Ive had my blackberry around 18 months and the O key has stopped working. I have NEVER broken a phone in my life (over 10 years of having phones). I signed upto a 2 year contract and so im 3 months away from being…
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What do I try next
I'm hoping someone can advise what to try next... I took my bike (worth £750) into a local shop to be serviced back in August. It was supposed to be ready by 24th August but since then the shop has been closed and phones aren't answered. They're not listed at companies house or the insolvency register, and so far I've…
