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Xbox Live
Not sure if this is the right forum for this, if it's not, could a guide please move it :) My son (age 13) had an account with Xbox Live, but foolishly he changed his avatar so it had red skin, seemingly a big no-no for Microsoft. His account has been permanently suspended, and all the items he's bought with microsoft…
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Amazon uncontactable after fraudulent transaction
Hello I wonder if anyone will have any advice for me as currently I am tearing my hair out! On checking my current account details yesterday I discovered a debit card payment for £556.53 whoch had gone to Amazon. I cancelled my debit card, put certain things in place with my credit card account, and alerted the fraud…
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Can I reclaim a holding deposit on a kitchen
Hi My first post on the forum so hopefully I am posting in the right place etc! :) Hopefully someone may be able to advise me regarding a holding deposit I paid on a kitchen last December. I paid £1500 in a holding deposit after agreeing a kitchen design with a local company. The main purpose for paying the deposit was to…
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e2save 7 day cooling off period Can I cancel if I used the sim?
I bought a contract with cheapy phone on t mobile via e2save. I have used the sim card (in a different phone) to send a few texts and according to their terms and conditions this means "i have accepted the airtime contract". Under the distance selling regulations can i still return this phone and cancel the contract even…
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Returning TV to Argos (bought from 3rd party)
I bought a TV from someone online. They purchased it from Argos 2 weeks ago. I am having trouble getting one of the HDMI sockets to work so suspect it may be faulty. Can I as the purchaser of it second hand take it back to the store for a refund or exchange? I know the original purchasers details will have been taken for…
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Portable tv with freeview not working - from Ebay
I recently purchased (buy it now) a portable tv with built in freeview from ebay and when I opened it (in an area I assumed would be high signal) it didn't work. It turns on but no channels can be received. The seller has offered to refund minus any postage both ways once they have checked it is working. As it has been…
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Will I have to pay to return sink?
Bought a kitchen sink from an online company, which was delivered on the 18/10. Went to fit it today, and when I opened the box I found that the strainer bowl was not in there - before I ordered the sink I had emailed the company to check if it included the strainer bowl and received a return email saying that it was…
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Anglian Windows Nightmare
Hi. After ordering double glazing with Anglian Windows, and then trying to get hold of them for 4 months to ask when theyre going to install it, and then them reluctantly giving me an install date - they are now leaning on me heavily to pay immediately! The installer asked for payment as soon as he came to the door. He…
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need help ! breach of contract?
Hello This is my first post and i was wondering if anyone could give me some advice. I purchased a cooker online from a big electrical retailer which i thought was the on-sale price. I checked the website brought the cooker with my card and received the order receipt and confirmation of the purchase, with delivery details.…
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MITSUBISHI dealership gone into liquidation, taken our money with them!
I'm really desperate for help here, we've been buying a car from an official Mitsubishi dealership (Rochdale) and had given them a large part payment on the car. On wednesday night we discovered that the dealership had gone bust, Mitsubishi head office have been useless they were supposed to be calling my boyfriend before…
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How can I find out what year an item was bought
I have the bar code and number, PEK-001 and bar code is 5060029641726 I want to know for personal reason dont want to go into, just want to know if there is a way I can tell what year this item was bought, item is electric knife pacific.
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My Hairdryer Blew Up!
I purchased a hair styler 8 months ago with some birthday money, that cost £40. This week it blew up when I was using it. I dont have the original recepit or box and Asda where I bought it from said they cant do anything without either of these. I am a little confused over where i go from here as I would really just like a…
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2 faulty laptops
I bought a laptop from PC World some weeks ago and it was faulty from delivery (start up problems with blue screen). This was replaced last week with a different make and model and this also has some start up problems as well as launching a browser for no reason. This will now also have to be sent back. Both were…
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Might have lost £300, help
Hi everyone, I think I need some advice here On the 20th October I bought an argos gift voucher on eBay, for £290. The buyer had 100% positive feedback and I thought I'd be protected because buyer protection, paypal, blah blah I've not heard anything from them since, and my worst fears are confirmed when I saw they've just…
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Two year warranty question
The company I work for offers a one year warranty on electrical goods that we manufacture, this is extended to two years if the guarantee is registered online. Yesterday we had a call from a woman who had bought one of our products second hand on ebay, and it has developed a problem (which is minor) she was trying to say…
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Tax or not??
Hi I am on a state pension , and i have just finished a job where i was helping them out in the middle of the tourist season What i would like to know is . should i have paid tax... i have been retired for 5 yrs I earned in total £2272 gross I paid £444 in tax I also do not understand my tax code......OTM1 Can anyone…
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Ikea faulty wardrobe door
Please help ! We drove 2 hours to Ikea yesterday to buy 2 wardrobes to the cost of £600. When we went to put them together we discovered that one of the wardrobe doors did not have the holes drilled out to sit the hinges in. We phoned Ikea this morning and we have been told we have to either drive a 4 hour round trip to…
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Kobalt Computers Ltd gone bust (while in posession of my laptop)
Kobalt Computers was a small UK based computer company that sold various customizable PC & Laptop models. I bought my laptop from them about 2 years ago using a debit card (Was around 1.4K), was a great service, they tended to be very customer friendly etc. Fast forward to this year. On the 8th of September Kobalt received…
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argos email misprint, do they have to honour it by law??
hi i recieved an email today from argos like a newsletter and it stated spend £100 and get £20 worth of vouchers, spend £10 and get £50 worth of vouchers... ive saved the email and rang head office and forwarded it to them, which they said theyre getting back to me tomorrow the customer service manager there, and she was…
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Group Holiday Booking Firm and Right To Cancel
Hi all, We booked a group holiday through the stag/ hen do firm Redseven. It is not for a stag do, but it is a group holiday for ten people, so it seemed to make sense and the draw of "hassle free" seemed to make sense. As you can imagine, I am writing here now so it obviously did not go to plan! The service they have…
