Kobalt Computers Ltd gone bust (while in posession of my laptop)

Tanith0709

Kobalt Computers was a small UK based computer company that sold various customizable PC & Laptop models.

I bought my laptop from them about 2 years ago using a debit card (Was around 1.4K), was a great service, they tended to be very customer friendly etc.

Fast forward to this year. On the 8th of September Kobalt received my laptop via recorded delivery and included was a RMA form (form containing my name, address, model number, serial, info about the problem etc) in order to repair damage to it's hinges.

Was given an estimate for the repairs on the 21st of September via their support ticket system and was told that they needed to order parts and that they would take 7-10 days to arrive.

After about 2 weeks I tried contacting them again various times and I received no reply.

On Tuesday the 11th of October the message on their websites homepage changed which more or less stated that they have ceased trading as it could no longer meet it's ongoing financial obligations.

A few days after that I received the following e-mail:

Dear Sir/Madam

It is with great regret that on Tuesday 11th October 2011 Kobalt
Computers Ltd ceased trading and a note was placed on the company
website to this effect. If your contact is regarding an order or
outstanding RMA please contact the registered company address by
letter only and state that you wish to be listed as an unsecured
creditor of Kobalt Computers Ltd. The company to be assigned to manage
the affairs of Kobalt Computers Ltd after it ceased trading will then
be in contact with you.

Have followed those instructions and have sent 2 recorded delivery letters and 1 registered deliver letter. But according to Company House they are still an active company and that an administrator has not been appointed.

On the 20th their website updated again to include this:

CONTINUATION OF KOBALT BRAND

Following investor interest, negotiations are currently underway to continue operating the Kobalt brand and product range. It is hoped that an announcement will be made regarding this on or around Thursday 27th October.

WARRANTY OF KOBALT COMPUTERS LTD PRODUCTS

As part of the negotiations for the continuation of the Kobalt brand, the various parties involved are exploring the possibility of limited warranty support. Further information will be provided at the earliest opportunity.

Lets just say that at the moment I will believe they will continue when I see it. But in the mean time legally where do I stand?

If the company does not recover what would you suggest I do?

Is there anything that I can do when they are still classed as being an active company and that there are no appointed administrators to respond to my letters?

Have heard from someone in a similar situation that there is no one at their offices where my laptop was sent (different address from their registered office) and that they haven't had a working telephone line in months.

wealdroam

Put quite simply, they have your property.
You are entitled to get that property back.
That has nothing to do with being a creditor.

However, your PC may not be repaired.
That depends on whether the company does continue, and the honour existing warranties.