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Marks and spencer
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Advice please!
Question now pending!
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Glasses Experts Order Problem
Hi All, I've had a bit of a problem with a company called glassesexperts.co.uk. I sent in a pair of Ray-Ban frames to be re-glazed over two weeks ago. I paid for the service and sent my new frames recorded. The company signed for them on 10/10/11, however, I e-mailed them this past Thursday to see what was taking them so…
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iRobot Roomba - parcel missing, they won't help
I ordered a Roomba from iRobot over a week ago. For those that haven't heard of such a thing, it's a small robot hoover that will hoover the house for you when you're not home. They're expensive (£200+) and I only ordered it because my partner suffers from severe asthma due to dust and pet hair, and I don't want to have to…
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pcworld damaged my laptop
hi all, hope someone can give me some advice i sent my overheating laptop in for repair to knowhow(more like knowNOTHING) and when it returned it was smashed ie hinge snapped off stickers that stop it from banging closed all missing, screen surrouns hanging off and loads of scratches where they had forced it apart with a…
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Paying for a short break in advance. Best ways to be covered
Hi, I am going on a short break in a few days to a self catering cottage, now all seems ok, but they want me to pay in advance of arrival and have given me their details to do a bacs transfer, but I wanted to do something a bit more secure. Any suggestions to make sure I am covered, just incase the worst happens? They have…
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Rihanna concert tickets RIP OFF ! HELP!
Hi there I was wondering if there was somebody who could help me with this issue. The weekend before last, I went on a three hour journey, each way, to The LG Arena in Birmingham to see Rihanna on her Loud Tour (15 October 2011) and came back feeling completely ripped off and conned. I bought two "Stage Pod Tickets" from…
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faulty machine
Hi hope someone can halp me i ordered a beko washing machine from the catalogue on 16th of may and over time i have noticed my light washes have been comming out with what can only be described as oil stains on them.I had an engineer from beko come out who tried saying that i must of put something in the wash even tho i…
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Car warrenty refund problem
Hello, I wonder if you could offer me some advice. I bought a 2nd hand car on the 14th September 2011 for £11000. The car dealer advised me that the vehicle came with a 3 month warranty; apparently this is something that they are required to do in-line with FSA regulations. He then went on to try and sell me an extended…
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Wrongly delivered parcel, any liability?
A parcel was delivered to our home about 4 weeks ago but had somebody elses name on the delivery note which was in one of the 'documents enclosed' things. Not expecting a parcel and not wanting to hang around waiting for them to send a courier to collect she stuck the return address on the parcel and sent it back herself…
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Samsung Galaxy Tab repair - 8 weeks!!!
My son purchased a Samsung Galaxy Tab from Bestbuy in April. August Bank Holiday Sunday it was returned to them because it would not turn on. We were told it would be back with us two weeks later. It had to be returned to Samsung for repair. Eight weeks later there is no sign of it returning. Numerous phone calls and a…
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Ea Support.
i purchased fifa 12 on the xbox 360 on day of release £42. i was using the ultimate team mode to play for the last 3 week it has not been working.em i have contacted via ail which they say somebody should have replied within 24 hours no one has replied to any of my emails until i phoned there customer support. i have had…
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Pleae help me with my kilt problem???
order was made for a made to measure item, measurements to be provided later. In the meantime, I decided to cancel. What cancellation rights do I have? How can I dispute that the item/contract was made to measure if measurements were not provided at time of order? surely at this point it is a made to order item??…
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They refuse contract but then take money anyway...surely that seals contract?
Dear All, I could really do with some advice here please:beer: I wanted an item from an online shop but I wanted to transpose something that came with it for something else. So, I phoned up and asked. They agreed the items and the price. They took all my details, my credit card info and the order was taken. Within minutes…
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UK Power, Earth cable theft in Rainham Essex
Not sure if I posted in the right place, http://www.romfordrecorder.co.uk/news/breaking_news_nearly_300_homes_in_rainham_lose_power_after_theives_cause_electrical_fires_1_1104627 I have searched online and cannot find a straight answer for this. Basicaly a friend of mine is in the area where this happened and has a shed…
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Distance Selling Regs apply after unboxing?
Hi all, I've bought a computer monitor online and I want to return it under DSR for a refund. I've opened the box and tested the screen. It has a problem - showing a faint grid and I don't want a replacment or repair as I suspect it might be on all of this model. Can I return this under DSR even though I've tried the…
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returning faulty item after 28 days
Hey all I hope you can help. I bought a £40 jacket from River Island in september. I bought it specifically for interviews so I've worn it only 4 times. It's ripped in the sleeve but the seam allowances on both sleeves are so small I can see them starting to fray on both wrists. I'm really not happy with the quality and I…
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Rights when rejecting a used car?
Hello everyone, first post here, so please go easy on me! Last wednesday we purchased a used Renault from an independant garage. We drove it the 25 miles home, and did a few short journeys on Thursday and Friday - with no warning on Friday night, the car started missing badly and the engine management light came on. I…
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New washing machine drum leaking
Hi all, I recently purchased a brand new washing machine drum from a third party retailer who are directly supplied by Hotpoint, however when I installed the unit I found that it leaked from underneath. As a precaution I checked that the seal had been made correctly with the bottom hose and when it leaked again I contacted…
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Chances of a Groupon Refund?
I'm panicking here! I am booked on a hair and make up course bought from Groupon for tomorrow. The email at the time of booking said the course was 9am till 12am. I have this afternoon had another email with details of what to bring etc and notice the times on that email are quoted as 10am till 4pm :mad: I have emailed…
