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Sold a Refurbished product as new (1 year ago). What are my rights
I was sold a laptop by an fairly well established e-tailer. It has since had things go wrong. I then tried to send the laptop back to the manufacturer (Asus), but they said that the manufacturers warranty expired before I even purchased the laptop. Also, they said that even if the warranty had not expired it would not be…
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Tesco iPad
Hello I bought an iPad from tesco on october 4th, and returned it to tesco with a light bleed issue on oct 17th. the tesco employee didn't agree it was a light bleed issue and told me to go to apple and have them take a look at it. apple verified my claim that there was an issue with the iPad and issued me a replacement.…
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Carphone Warehouse - how to proceed
I thought I'd ask in this section for some advice on how best to procede with this one. I bought a cheap Archos 7 tablet from CPW on 19th June. It has stopped working - simply won't power up or do anything at all so I used the CPW contact form to ask about the procedure for getting it fixed. This was the response I got...…
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Blockbuster passing to debt recovery agency
Not sure if this is the right place to post this.... A few weeks ago l took 2 DVD's out from my local blockbuster and returned them both the next night into the drop in box. A few days later l recieved a call from the shop saying l hadn't returned one of them, l confirmed to him that l had returned it and even told him the…
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not received ordered goods
I ordered a mattress topper from viceroy bedding approx 2 weeks ago. Tried to order on 1 card but couldn't remember password for secure code so didn't thonk it would go through, so ordered again on different card. Received 2 different order confirmations so emailed stating if 2 orders had gone through only required 1…
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Vodafone - contract over phone - problems
About 4 months ago I decided to finish my 30 days rolling contract (5 gb mobile broadband) ,and wanted to try ,THREE mobile broadband. after 2 month using THREE I decided to go back to vodafone coz THREE was even worse. I also have a mobile phone with vodafone, phoned them and asked what sort of mobile broadband they ca…
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Argos refund/exchange for monitor
Its been on the blink for a day now and finally stopped working. I notices its not available in store anymore and had spotted an altertive for same price..until.... I just tried to return it only to be told it could take up to 40 days to be tested. No exchanges in-store for items over £100 They no longer stock it in store…
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Can This Be Right
l bought a kodak printer from Argos in june as my old one was broken, now this one has stopped working my oh has just returned it and theyve told him they now have a repair service and it will take 28 days to repair, l need it for my little buisness as l sell prints on ebay, can this be right ? l'm fuming
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What can you do if the bailiff cannot find the person who owes you?
I was awarded a full refund of £500 plus costs which now total £185 against the sole trader who ran this fashion retail website: http://www.ninaandlola.com/ The website now says the owner is taking a break for a couple of seasons. The bailiff in London returned a 'could not find' when I had a warrant issued for £685. The…
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Warranty on an item
Good evening all, My name is Dan. A friend of mine came around today to ask me to repair his laptop. Power supply got hot and eventually burnt out. I can repair or replace the power supply/charger, but it's only 6 months old. He bought it through the clever money making scheme that is "Brighthouse", yet has failed to keep…
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TV faulty after guarantee
Hi I bought a TV in October 2009 (LG Plasma 50"). Recently it's developed a fault rendering the picture fuzzy and lacking colours and definition. Clearly not acceptable for a 1080p television. In my research I've found it's not an uncommon problem with this TV and an estimate for repair work quoted almost £600 (diagnosed…
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Flight cancellation
I'm having a problem with a holiday I booked and wanted some advice. As part of a trip I'm doing I booked a flight between Krakow and Kiev roughly 6 months ago through Opodo. Early today they rung me to tell me the flight has been cancelled less than 2 weeks until the trip. They have offered to transfer me to another…
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One month old washer, Indesit wont honour 12 month gaurantee.
Hi Im looking for some advice for my mum, ill start from the beginning. My mum bought a Indesit washing machine from Argos on buy now pay 6 months later, it was delivered a month ago and yesterday she put a load in it wouldn't drain or spin, after numerous phone calls to both Indesit and Argos she was called back by…
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tesco clubcard points?
do they ever take them back for mistakes? the reason i ask is i bought a ps3 last month giving me 448 pts 1 of the discs that came with it was faulty so they said they would just send out a replacement disc to save packing up all the order, but they sent out another ps3!! i took out the disc and arranged for the extra ps3…
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VW car injector problem.
Hi Abit of advise required please. I owned a VW passat reg 2006 and it kept on braking down in about 2009. The problem turned out to be an injector. I had to spend aboy £800 from VW garage. After afew weeks, it broke down in the same fashion. Then i took it to a non vw garage and it was another one of the 6 injectors…
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Dfs
I wonder if anyone can help or advise I am tearing my hair out here I ordered a suite from DFS as my children were clubbing together to buy one as a joint present for my husband and I for Christmas & birthday. One has now lost her job and we can't get the extra money together so we tried to cancel. They have just refused…
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Faulty Item, Retailer says contact Manufacturer
Hi All, First post here. I have a netbook I bought from Very that is starting to develop slight issues. I contacted Very and they said as its after 28 days (its been a few months) that I have to contact manufacturer (and I believe I have to post it off with myself paying for postage). This is what I emailed them: Hi, You…
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Delivered Goods to my house - but not meant for me ?
Afternoon all..... anyone got any ideas how the law/rule of thumb stands with this ? Had 3 big boxes delivered to my house.... They were addressed to a name i dont reconise, nor flags up as the previous people that lived in my house... The delivery address on the box is clearly labelled to my address.... Opened up the…
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Insurance on fridge/freezer
My mother aged 89 took out insurance when she bought her fridge/freezer in Iceland nearly 9 years ago - she paid the insurance for 5 year warranty but every year since then the company takes money out from her bank account which she has never noticed being very old and nearly blind and say that she signed the warranty…
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Order messup
Hi, I purchased something on my credit card last month, and there was a mix up on the retailers website. Lets say that I purchased a "driving experience" in a Ferrari with 15 laps. When the purchase went through the order confirmation said I had purchased 10 laps instead - not 15. The retailer admitted they were at fault…
