Order messup

noswad_2

Hi,

I purchased something on my credit card last month, and there was a mix up on the retailers website.

Lets say that I purchased a "driving experience" in a Ferrari with 15 laps. When the purchase went through the order confirmation said I had purchased 10 laps instead - not 15.

The retailer admitted they were at fault due to a site issue. They then stated that to get the 5 additional laps I would have to purchase them. So I have to pay more money out despite them selling me 15 laps originally. In other words, the price I saw on their site for the 15 laps was wrong - this was the price for 10 laps.

Out of interest I'm just wondering what rights I actually have? Could I turn round and say they need to honor the 15 laps as they sold them to me originally?

To be fair to the retailer, the gift was non-refundable and they have offered me a full refund due to the mix up. I'm not planning to get all 'legal' and 'I have rights' on them, just wondering where I stand out of interest.

Thanks.

halibut2209

If they have offered a full refund, then that is all they need to do. Either take the 10 laps or the refund. You cannot insist they give you 15