Marks and spencer

ronaldo2

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PinkLipgloss

Sorry but this made me LOL!

The excessive use of capitals made me picture a crazy person shouting at the top of their voice in the middle of the street to anyone who will listen!

fluffnutter

Okaaay. They ran out of something you ordered (which is likely to be a) in short supply anyway and b) probably popular due to its reduced price). They then had the decency to phone you up and tell you that you couldn't, unfortunately, have what you'd ordered rather than merely cancel your order. Seems like good customer service to me.

What happens when you really get bad service? Capitals and an increased font size? Colour?

SnowTiger

ronaldo2 wrote: »

WHAT A CON

DO NOT BOTHER ORDERING ANYTHING IN THE SALE

Nice try, but you didn't manage to include the word scam in your message.

Pollycat

Maybe you could explain (without using caps) why M&S Customer Service is

ronaldo2 wrote: »

IS TERRIBLE LIKE BANGING YOUR HEAD AGAINST A BRICK WALL

Nothing I've read in your post indicates that their CS is 'terrible'.

And exactly how is it a con?

Did they take your money and refuse to give it back?
Did they promise to supply goods of a certain standard but supplied inferior products?

Thought not.

bcl999

OP should think themself lucky. I don't even get a telephone call! The order jus simply disappears from the "my orders" page as if it was never made in the first place.

DCFC79

Pollycat wrote: »

And exactly how is it a con?

The OP didnt get the all singing and all dancing item they wanted.

Way too many capitals used there OP.

somethingcorporate

Maybe the OP ordered a new keyboard that didn't have a faulty caps lock key. I can see why they would be so annoyed!

ThumbRemote

Surely a retailer the size of M&S should have an automated system where items can't be ordered from their website if they are out of stock, and it stops taking orders when they've sold the last one.

Hardly complex, but it does seem beyond them.

Pollycat

So why has the OP edited the text out of his post?

DCFC79

ThumbRemote wrote: »

Surely a retailer the size of M&S should have an automated system where items can't be ordered from their website if they are out of stock, and it stops taking orders when they've sold the last one.

Hardly complex, but it does seem beyond them.

You would have thought so wouldnt you but its hardly worth getting in a strife over is it,

Dam hes edited the first post, sould have quoted it.