Returning under DSR

Spad_2

Can anyone offer advice please... Purchased TV via internet from a High St name. Picture is no better than my old set so I want to return it under DSR. It was delivered and set up by them with free P&P. When I spoke to their C/S they say I would have to pay £100 for return delivery to cover all costs. Looking at their T&C it does say costs can be up to £100.
How would I stand if I sent it by a courier of my own choice or do I have to cough up the £100 and lick my wounds. TV only cost £400 in the first place.
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Thanks

wealdroam

You do not have to use their transport.

Have you cancelled your order under DSRs?
You have seven working days, starting with the day after delivery, to do so.

Have a read of The OFT's guide to the DSRs for more details.

Is this M&S?

CoolHotCold

who's the retailer?

zaax

wealdroam wrote: »

You do not have to use their transport.

Have you cancelled your order under DSRs?
You have seven working days, starting with the day after delivery, to do so.

It's 6 months and 7 days if they haven't told you of your rights on durable media (not webpage).

shaun_from_Africa

zaax wrote: »

It's 6 months and 7 days if they haven't told you of your rights on durable media (not webpage).

It's actually 3 months and 7 days.

they say I would have to pay £100 for return delivery to cover all costs. Looking at their T&C it does say costs can be up to £100.

All they are legally entitled to charge you are the direct costs of collecting the item, and I would be surprised if they could justify £100 for this.

Spad_2

wealdroam wrote: »

You do not have to use their transport.

Have you cancelled your order under DSRs?
You have seven working days, starting with the day after delivery, to do so.
.

Have a read of The OFT's guide to the DSRs for more details.

Is this M&S?

.
I spoke to them last night and after she said it would cost £100 I then said I would be in touch. Only day 2 of the TV and yes its M&S.
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Spad_2

Thanks for all tips and suggestions. Not needed to return now. Neighbour had one look and decided he will buy it for what I paid:j and he's more than happy. Just got to sort the warranty change if I can.
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Thanks again.

arcon5

you don't have to pay for the return, company don't have to refund you, neighbour now has a 'nice' new toy

win win all round

(always nice to see a happy ending, until the TV breaks down anyway )

Al_Ross

As a matter of interest if you had told them the TV set was faulty then they would have had to collect it for free correct ?

arcon5

Al_Ross wrote: »

As a matter of interest if you had told them the TV set was faulty then they would have had to collect it for free correct ?

Yes, but after inspecting it and proving otherwise they would deduct the direct costs of return shipping from the refund, as permitted by DSRs

neilmcl

arcon5 wrote: »

you don't have to pay for the return, company don't have to refund you, neighbour now has a 'nice' new toy

win win all round

(always nice to see a happy ending, until the TV breaks down anyway )

Except neighbour has a new TV with no consumer rights should it go faulty, and possibly no warranty if it can't be transferred.