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I recently won a competition, but...
Hi all I recently won a competion (yaay!) and was informed of my sucess one week before the 'event' was due to take place. Having every intention of attending, I checked travel and accommodation costs (not included with the prize) but deemed them to be too expensive so much to my disappointment I didn't go. Had I been…
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Free Loft Insulation
Hi ,I am new to this so please bear with me ! Has anyone had problems with free loft insulation ? I used a company and they have just covered my storage boards . I was told by a girl on the phone that the boards need not be lifted as the fitters could work around them.I have tried to resolve things with the company but got…
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Trying to get money back as I never received goods!
Hi I purchased a wii board and game back at the start of July for my nephew. The goods were never coming and never coming, so I requested to cancel my order and ask for my money back from gamesbasement. This was on the 1st August. They sent me an email saying that my money would get refunded within 5-7 days. Needless to…
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Carquake Deposit Refund?
Last week i agreed to purchase a car from Carquake, its a superb deal but i needed it ASAP, i informed the Carquake salesperson who assured me it would be available within 4-6 weeks. However after agreeing the deal, i gave £500 deposit and they then sent through the purchase order for me too sign, however when i got the…
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Help - Trying to get a refund for my sons broken Buzz Lightyear and they are refusing
Hi everyone I purchased a buzz lightyear interactive toy for around £40 from Tescos for my son for Christmas 2010. He only played with it a few times, but now his leg has fallen off and various other parts. Its too late to return it to the shop and I dont have proof of purchase. So, I emailed the manufacturer. They have…
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Faulty Fridge Freezer
Hope this is the right board. We have a Beko Fridge Freezer, just under two years old and we're pretty sure it's faulty. It was defrosted but froze up again within two days, the fridge leaks (there are pools of water under the bottom salad trays, which build up again after a week). Is it best to contact Beko or the…
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Please Help Broken LG Phone from Tesco – what are my rights?
Please Help Broken LG Phone from Tesco – what are my rights? Hi, I bought a mobile at the end of Feb 2011. Last week the smart key stopped working this is making the phone very difficult to use. I phoned the Customer service number where they told me I had 2 options: 1) Send the phone away for repair which means I could be…
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Scum of the earth very.com
I need help! My very account was at £400 when I was working then I lost my job so I missed a couple of payments so I went online to look at my account and it has now jumped upto £900 so I rung them up. But for me to afford the repayments it is now going to cost me an extra £530 in interest over the payment period so a £400…
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Can my item be seized by Customs
Hi, i bought some shirts from China and the EMS TRACKING website now shows the below: Date/TimeLocationActivity2011-09-02 18:08:00CHANGSHA Posting 18:56:51CHANGSHA Arrival at Sorting Center 19:36:39CHANGSHA Despatch from Sorting Center 2011-09-03 14:31:00GUANGZHOU Arrival at Sorting Center 22:19:00GUANGZHOU Despatch from…
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How long do I have to complain about a getting delayed returning from holiday.
Hi all, a newbie here, well, a newbie posting, I'm sure you all can help.... long story-short went on holiday last year with A1 travel, got delayed on way back. my wife, 2 children & me.... food, hotel and flight change for 4, cost me £500+ and delayed 30 hours. mislaid all paperwork due to lent luggage, it has now…
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Company claiming forgot to collect DD
Bought a bed from a company and contract stated last payment would be collected 1st August 2011. Payment was collected and I cancelled direct debit with my bank towards end August. Company now say that they didn't collect a payment in October 2010. And that although there is normally a £30 admin fee for 'missed payments',…
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Missing Pre-Advice (Hermes)
First off, sorry if this is in the wrong section or anything... I recently placed an order with Dorothy Perkins and have had no issues whatsoever with them before. Nor have I had any issues with Hermes the few times I have had parcels delivered by them from other companies. However this morning when I checked my tracking…
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Pay for special delivery or it'll take 7-10 working days!!!
Surely this cant be legal? Bought park tickets from travel republic but chose not to pay the extra for special delivery (it defaults to recorded delivery). Got an email from them now saying that it'll take an extra 7-10 days to post because I didnt choose special delivery. No idea what the post method has got to do with…
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Help! Been told to cut gap year 7 months short or pay £2000 to get home
Sorry it's a long one... I'm currently in New Zealand with my boyfriend on a trip that we've been saving for for 2 years. It is supposed to be a year long trip from May 2011 to May 2012 around the whole of NZ. In October last year, just before the air taxes were supposed to go up, I spent a whole morning phoning around to…
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cowboy builder help please!!!!!
hi, i will try to be as brief as possible. firstly i am in scotland as that will make a difference to any laws. i had a monobloc driveway done in feb 2009 (i then was extremely ill from june 2009 -mar/apr 2010) just to let you know why this has taking so long. the driveway is all uneven does not have a straight line…
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mods delete
Hi I bought a phone 2 weeks ago and it was faulty. So i took it back, no issue. When i looked a the orginal receipt i noticed tescos had put "after 28 days you cant return it to the store". Can they do this. I always thought if its faulty, you can, but they say you cant. Is it legal? I buy alot of electrics from them and…
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Can a Bailiff enter my home?
Hi, My partner currently has a debt to our local council in respect of council tax and this has now been passed to Bailiffs Bristow & Sutor. He is happy to make an arrangement to pay, however they are not satisfied with the amount offered and the amount they request each week he cannot afford. My question is can they enter…
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hassles off a neighbour
I'm getting some hassle off one of my neighbours after she damaged her car outside my house. I have spoke to a friend about it and he said tell her to talk to my solicitor but I don't have one or have ever used one except to move house. Would it cost me to go to a solicitor to get them to act on my behalf? Is it something…
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Groupon vouchers
I wonder if any one can help, i brought a groupon for a nanolite and the codes arent working, their customer services are not answering phone calls and not answering emails. has anyone had similar problems? I am normally sooo good with money and checking things out first. I have a feeling ive been had!
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Can I refuse to pay unfair and unexpected bill?
Apologies in advance for the long post but I'd be most grateful for any help! I recently purchased a commercial washing machine on behalf of my company to replace one that had reached the end of it's life. I ordered online from Appliance Warehouse requesting to also take out the additional 3 year warranty and for our in…
