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Virgin Mobile overcharging problem - advise please!
Hi, I signed up to a virgin mobile contract in November 2010 due to texts/calls to Jersey (channel islands) being included in the monthly allowance as my partner currently lives there. I was using the contract happily, never getting charged for calls/texts to the jersey mobile number/landline number. Then in May 2011, I…
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fit for purpose?
My wife's platinum engagement ring with a single princess cut diamond, bought 7 years ago for £850 has broken. The diamond became detached from it's mounting and it was only luck that my wife found it. Ernest Jones (where ring was purchased) have given a quote of £270.00 for repair. There is a 10 year guarantee for 'any…
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Urgent: What is Dixons return address?? Large item to be collected tomorrow morning..
Hi there, I am returning a heavy item (set of large speakers) to Dixons tomorrow, and they arranged for a courier to come and pick it up. However, they have not provided me with the return address to write on the box. Will the guy simply stick a label on, or should I write it on myself? A little confused as they did not…
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How long would you expect flowers from a florist to last ?
My husband got me flowers on Friday morning. I am guessing but I say they cost about £70. The day after they were going a bit droopy (sunflowers) now they are dead and the orchids are fit the bin also before they have even opened up. Should I call them about this or is this expected when now its Tuesday ? Last time we used…
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Proof of Purchase - without proof of purchase...
Hiya folks, Can anyone help here...? Back in May, IIRC, I purchased a brand spanking new North Face Surge daysack from a Cotswold Outdoor store in Manchester, for which I paid the exhorbitant sum of £80! Prior to this purchase, I'd had a Black's own-brand, which I'd paid the princessly sum of £5 over a decade ago, but it…
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Illegal cancellation?
I saw a computer monitor priced at £118 on Tesco Direct website. I searched the internet and found that this was a very good price, so I ordered and paid by credit card on the spot. I received an e.mail confirming my order and my payment. This morning I checked the website for some technical details on the monitor and saw…
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Garage Bills (Car Repairs)
Hi, I am hoping someone car advise me on this one. I will keep this as general as possible. I purchased a second hand car in Feb 2011, 50k on the clock for around £5,500 with a 3 month garage warrenty and asked for 1 years warrenty to be included in the selling price (this is done with a warrenty company). The garage that…
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Bailiffs and Council Tax
Help please, My son has today received a demand for 9 months unpaid council tax from a bailiff seeking to remove belongings to cover the debt. He has had no prior warning or opportunity to arrange payment either in full or by installments. The amount being asked for is well in excess of the amount required to cover the 9…
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Garage Bills (Car Repairs)
Hi, I am hoping someone car advise me on this one. I will keep this as general as possible. I purchased a second hand car in Feb 2011, 50k on the clock for around £5,500 with a 3 month garage warrenty and asked for 1 years warrenty to be included in the selling price (this is done with a warrenty company). The garage that…
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Bought a new laptop that turned out to be an ex display model
Hi all Great site and full of useful info. I'll Try to keep it short and too the point and would appreciate any words of wisdom. I bought a £1000 new laptop from a well know PC shop that turned out to be an ex-display model. They have admitted such and offered to send me a new laptop to exchange for the old one. The box…
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Faulty ring purchase in Barbados
Hi All My mum purchased a ring while on holiday in Barbados, she paid extra to get it resized. When showing me the ring on her return to the UK I noticed cracks in the band, now after only 80 days one of the diamonds has fallen out. We have contacted the company directly and they are saying the ring comes with 14 days of…
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help! gift delivery error- where do i stand?!
Way back in may i ordered a hobby kit as a gift for my mum from ebay (costing over £300). It was delivered to her within a couple of days. All was well until this week (4 months later) when i was sent an additional invoice for £120 from the company. i contacted them via e-bay and they replied saying the extra invoice was…
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Breach of contract by Amazon - remedies?
Recently bought a product from Amazon with expedited delivery however the item was never received. As per their T&Cs the contract is accepted by them when a dispatch email is sent - which it was. The item has shown as dispatched but is not traceable due to a 'technical' error. I am happy I can receive a refund and they…
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Very Expensive Graphics Card Broken- Warranty Question
Hello, I bought a very expensive Graphics Card for my computer. It was for my work and very specific. They normally cost £3500 but I got a refurbished model for £2500. The American website states that there is only a 3 month warranty with it, though it is factory refurbished to a high standard. I bought it 9 months ago…
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where do i stand if price drops from full to half after a day of buying item
Hi I was wondering if i buy an item at full price then the price drops the next day would i be able to get the difference back from a supermarket store. thanks
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Help! How can i get a refund from internet firm aston experience who arent replying?
Hi I am having such a problem with making ANY contact whatsoever with THE ASTON EXPERIENCE - this is a company who rent out aston martins for the day experiences. In december I saw a deal on GROUPON for this company (the aston experience) who rent aston martins + i thought it would make a perfect present. Unfortunately I…
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tesco price match refund query
Had some shopping delivered this morning.Had ordered 2 boxes of Tesco Pinot Grigio 3 ltr = £26.66 They subbed it with 1 box of Raffio Pinot Grigio 3 ltr £18.99 Surely they should have subbed with 2 boxes of Raffio Pinot Grigio. Unfortunately wasnt in at the time of delivery. So where do I stand as feel ripped off when I…
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Dodgy mechanic? Where do I stand?
Hi all..Hoping to find some advice about the following tale. I'll try to be brief. On the 25th of August I dropped my car into my local garage, a man I have used before without any issue, as it was running erratically. The car was preliminarily checked and I was informed the car would be hooked up for some diagnostics, and…
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Esporta 24 month gym membership
I joined the local esporta gym last July and was persuded to take a 24 month contract. I noticed that a recent OFT ruling found that gym membership for anything longer than 12 months was deemed an unfair contract (this was in the OFT case brought against Ashbourne, not against esporta). Fast forward to now and I find that…
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Phone Line cut off after placing order for phone and internet, what are my rights?
I've just moved into a new house, and before I moved, decided to set up an internet and home phone contract with Virgin media because I know that phone lines are cut off when contracts end and I wanted to avoid paying for reconnecting a line. The current supplier for the tenants before me was BT. Virgin told me that the…
