Proof of Purchase - without proof of purchase...

Rosa_Alba

Hiya folks,

Can anyone help here...? Back in May, IIRC, I purchased a brand spanking new North Face Surge daysack from a Cotswold Outdoor store in Manchester, for which I paid the exhorbitant sum of £80! Prior to this purchase, I'd had a Black's own-brand, which I'd paid the princessly sum of £5 over a decade ago, but it was falling to bits, and was far too small for my current needs, but I'd not found anything with the same number of useful pockets, until I found the Surge, which I bought with some birthday dosh.

I looked at it this morning (06/09) and noticed that the stitching around the top of one of the bottle pockets was unravelling and the pocket material was beginning to come away from the binding.

Now, my birthday's 15 May, so I could have bought it around the end of May, so it's about 3.5 months old. Now TNF is a premium brand and therefore this falls foul of the SOGA "reasonable lifespan" clause. Although I now live in Sheffield, where there isn't a Cotswold store, I don't mind hopping on the train back to Manchester - there's just one problem, I have no PoP (the receipt's probably somewhere back south at my parents - but I'd not be able to begin to tell Mum where to look (I inherited my organisational skills from Dad who, in turn, inherited his from his dad). I paid using my NatWest VISA debit card and I only have my iPod, so I've no means of searching for a transaction and printing the relevant page.

Now, the staff in that store are really lovely, helpful, folk so could they - if they remember me - replace the sack without any PoP at all...? Obviously it'd be completely at their discretion, they've no obligation to do anything at all...

I believe it carries a 3-year manufacturer's warranty so, for it to develop a fault after less than 4 months, is not "reasonable time".

scheming_gypsy

Simple answer is to phone the shop in the morning and ask them.

arcon5

Op, if you paid by card take the statement with you, it will act as proof of purchase.

It may be cheaper telephoning them and seeing if they will replace it if you post it to them -- paying postage both ways might be cheaper than a train ticket...

MeanParent

You don't need a receipt for proof of purchase as shops are not obliged to give one.

A copy of a bank statement or credit card statement should suffice.

scheming_gypsy

as they've mentioned; bank statements will be difficult as they've moved and only got an iPod for net access.

Mrs_Ryan

Would NatWest be able to print off the relevant page from your account? Any branch should be able to do that?

arcon5

scheming_gypsy wrote: »

as they've mentioned; bank statements will be difficult as they've moved and only got an iPod for net access.

I'm sure they will have friends or family, maybe neighboughs, or perhaps a library? Getting access to a computer with internet access in this day and age isn't difficult.

prowla

It could well be that the product has only been available for less than the warranty period, in which case the fact that you have it at all is proof.

peachyprice

prowla wrote: »

It could well be that the product has only been available for less than the warranty period, in which case the fact that you have it at all is proof.

That still wouldn't be enough, you would still need something to prove it was actually bought and not 'acquired'

bod1467

Would anyone else be wary of logging in to online banking from a public computer? Or am I the only paranoid android here.

arcon5

bod1467 wrote: »

Would anyone else be wary of logging in to online banking from a public computer? Or am I the only paranoid android here.

No, they are usually on secure networks and resticted to a small number of tasks suchas word processor, internet ect.

Plus most people now have the security devices making it even more secure.

But being paranoid about security isn't necessarily a bad thing -- i'm sure op has friends of family they trust.