mods delete

popadom

Hi
I bought a phone 2 weeks ago and it was faulty. So i took it back, no issue.

When i looked a the orginal receipt i noticed tescos had put "after 28 days you cant return it to the store". Can they do this. I always thought if its faulty, you can, but they say you cant.
Is it legal?
I buy alot of electrics from them and never noticed that so i just want to know where i stand/

Esqui

After 28 days, they repair it if it's faulty.

popadom

Ahh, so id have to call them to arrange to pick it up?

bod1467

Is the 28 days referring to a "no quibble return" policy (change of mind), or a fault returns policy?

Esqui

popadom wrote: »

Ahh, so id have to call them to arrange to pick it up?

Yep, they normally send out a jiffy bag for you to send the phone to their repair centre

popadom

ahh ok, thanks!

DCFC79

Why change the title to mods delete

wealdroam

popadom wrote: »

Hi
I bought a phone 2 weeks ago and it was faulty. So i took it back, no issue.

But I thought we established here that there was not a fault with your phone.

popadom wrote: »

When i looked a the orginal receipt i noticed tescos had put "after 28 days you cant return it to the store". Can they do this. I always thought if its faulty, you can, but they say you cant.
Is it legal?
I buy alot of electrics from them and never noticed that so i just want to know where i stand/

As mentioned in an earlier post, that 28 days is in addition to your statutory rights.
I.e. if you change your mind.