Trying to get money back as I never received goods!

Mariap87

Hi
I purchased a wii board and game back at the start of July for my nephew. The goods were never coming and never coming, so I requested to cancel my order and ask for my money back from gamesbasement. This was on the 1st August. They sent me an email saying that my money would get refunded within 5-7 days. Needless to say 5-7 days came and gone, so I emailed them to say I hadn't received my refund yet. They emailed back saying they are processing it but according to their T&Cs they have 30 working days - not including weekends - from the day I cancelled my order to process my refund. I worked this out to be 9th September, so In the last week I have been emailing them to see if they can give me a date for processing my refund and had no response to any of my last 3 emails. I have tried the number on their website but I only get a message of a recorded voice saying to email to get in touch!! I am at the end of my tether and don't know what else to do?? HELP!!! :mad:

Sagz_2

How did you pay for the goods?

Credit or debit card?

And how much did you pay?

Mariap87

I paid by debit card and it was for £49.99.

....

bod1467

I think the time limit for refunds is 30 days, not 30 working days. Although 9th September is only 2 days away so it can't hurt too much to wait until then? If it still doesn't materialise contact your card provider/bank about their chargeback process.

Mariap87

so what should i do once it's the 10th??

bod1467

See my last sentence.

Mariap87

sorry, totally clueless on this so I can contact my back and ask about "chargeback" - what is that?

Sagz_2

Chargeback:
http://www.which.co.uk/consumer-rights/sale-of-goods/your-rights-when-paying-by-credit-card/chargeback-on-credit-and-debit-cards/

Mariap87

Spot on thank to both of you for your help