Please Help Broken LG Phone from Tesco – what are my rights?

Lucky555

Please Help Broken LG Phone from Tesco – what are my rights?
Hi, I bought a mobile at the end of Feb 2011. Last week the smart key stopped working this is making the phone very difficult to use.
I phoned the Customer service number where they told me I had 2 options:
1) Send the phone away for repair which means I could be without a phone for 7-10 days as they don’t provide a courtesy phone.
2) Or keep the broken phone and do nothing with it.
If I send it away it means I have to buy another phone as I can’t be without a phone for that long.
Has anyone else had this problem with Tesco.
I thought I would be able to exchange it for a working phone but I was told this is not their policy! is this right?
I was also told that I was not allowed to return it to the store for a refund, even though it is broken.
TIA

McKneff

They have the option as to what to do, repair, replace or refund.

They have chosen repair so theres not a lot you can do,

Just buy a £10 pay as you go to tide you over or keep the 'difficult to use' phone