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Faulty Clothing Item - only Part refund?
My partner ordered me a dress online for my Birthday, when I opened I noticed the entire back of the dress was stained with what looked like dye from another part of the dress. I contacted the online store and explained the situation and they told me to return the product and they would exchange it. I did exactly this over…
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Ordering goods from USA - Importing goods to UK
I want to order a chef's kitchen knife online from the USA, the item is new and it costs $40.00 US and that includes the shipping. I'm a bit worried because many years ago I ordered a new camera lens from the USA and when it arrived in London I got a letter from a handling agent at Heathrow airport stating that I not only…
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My shower has packed in
I bought a Triton Topaz shower in June 2008 for nearly £300 from Homebase It's now suddenly just given up the ghost. The manufacturers guarantee is for only 2yrs but for me to pay that much and for it to last just over 3yrs I feel is ridiculous. As the guarantee is now finished is that me pretty much screwed or are there…
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All my data on 192.com
I just got curious and googled my name, I was shocked to see that people could get my address and probably more (I did not register) on 192.com :eek: I am ex directory, and I would have thought that it would be enough to stop my data to be splashed on some website, but obviously not.:mad: What do you have to do to prevent…
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Should I Complain?
Hmm...Most of these get shot down but I'd like opinions. To summarize, I've just been to Greece. Where we went too was advertised as secluded and on the beach, when in reality it was neither. Anyway, my main complaint is that when we turned up, we were turned away from the hotel. No one would tell us why, they just sent us…
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Locksmith woes
My wife lost a set of keys to our front so I rang round a number of locksmiths for quotes. Got one to replace both one lock on the front door for £60 (parts and labour) or he said he'd do both for £90. For the added peace of mind decided to get both locks done. Anyway, was locking the house up that evening and realised…
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Firm in Liquidation - What are my rights?
Hi forum, I'm after some advice? I booked a spa day at Royal Day Spa Tunbridge Wells for my mother-in-law last year, they were so busy, she was only able to book in for Sept 2011. It has just come to our attention that Royal Day Spa has gone bust. I purchased this deal through lastminute.com and contacted them. They said…
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BMW 7 Series faulty from bmw .. what is my consumer rights?
Dear Readers Bought car from bmw croydon with 12 months warranty .... first they couldnt deliver the car on agreed delivery date and was delayed for 2 weeks and been giving me all sort of stories we are waiting for this part and that bla bla bla ........... eventually delivered the car 2 weeks late and now i m having…
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Goods damaged in transit
Does anyone know what my rights are if I received goods that I think have been damaged during transit? I ordered a bed from a showroom that had been on display. I carefully checked it for any faults with the salesman before we paid for it. The bed was on sale because the shop needed to restock their warehouse and were…
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should i fight this, or pay it
In February I asked an accountant to try and sort a tax refund for me as I could not get through to them on the phone. He kept telling me that he was sending complaint letters about 5 in all to HMRC, he also sent me copies in them it said that he could not get through by phone as he was cut off before he could get through.…
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Credit Checks on non-Credit Situations
I'd be grateful for any comments. We need to help manage a parent's pension small property portfolio, and for that purpose need to be able to manage the rental bank account. A request for a second name on the account has been declined, due to a 'credit check'. The account has never had an overdraft, and there is no…
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KnowHow?
Hi there. Basically here is a letter I sent to Knowhow - regarding a laptop I own and the repairs? I've got the laptop back now and the screen problem is very temperamental, and I could probably live with it, however the laptop is still really hot. I've spoken to one of their CS team this morning who offered me £30 in…
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Is this a breach of DPA
long story short, being made redundant at the end of the year and whilst completing our online forms r.e do you want vol or comp redundancy. There was a tick box which say we work with Hays (recruitment) etc and would you like your details passed on etc. yes...... Received and email today from Hays (on mobile) and it shows…
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Very Poor Comet Repair
About three weeks ago, my family computer (which is the only computer in my house, which my two brothers and mother use for banking, work and gaming purposes) failed due to a problem with the graphics card. As it was under warrantee, we called Comet and they arranged for it to be picked up and taken away for repair. Today,…
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Will a new receipt work?
I bought an item from Primark (shame on me) in size Medium. I realised when I got it home that I should have bought it in size Small (because I already have the same item in Small, which is the correct size, and I wanted a spare). However, because of Sod's Law, between getting from the shop to home I somehow lost the…
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Overcharged at a bar
I was recently in Windermere where I went to a bar with some friend to buy a drink. I purchased my drinks where the drinks came to around £15 but today I checked my bank account to find that even though the total was £15 my card was charged £56.40. What would be the best way about getting the difference back? I do not have…
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Captain Cashback
Has anyone else lost out on a heap of cash back from the Sun's shut down cash back site ? I was due £100 pound for signing up to a scottish friendly savings plan but now that seems to have been lost in the wind and the company that took up Captain Cashbacks accounts 'majormoneyback' haven't replied to my emails. Don't know…
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Mis sold house from estate agents.
I bought a house in Scotland a couple of years ago, it was up for sale as a three bedroom house. I have recently put it on the market but my new estate agent can only sell it as a two bedroom. This is because he told me that the third bedroom is too small. Do I have any rights to make a claim against the original estate…
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Return postage for faulty item/infant clothing standards.
Someone ordered a gift for my daughter for her first birthday and had it sent straight to me. It was a dress, but when we opened it it became apparent that a button is missing from the strap (a pretty integral part for the design!). I contacted the seller and asked for a replacement. They said they'd happily replace it…
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Fake Website???
Hi All This is my first post. I am just wondering if anyone can help. I bought some taps from ibathrooms.co.uk on Sunday 11/09/11 I haven't received a confirmation email. I have emailed them asking when I should expect to receive my order the emails keep bouncing back saying that they are unable to be delivered. There…
