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BT vision cancellation
we had BT vision installed last week and thought it was something similar to sky. we were wrong and when we tried to upgrade our pack to get more channels (more than just freeview which we have on out tv already) we were then told that the increase tothe 'unlimited pack' from the 'essentials pack' simply includes on demand…
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ACM*HYDROXATONE US Scam Help!
Wife signed up for a free trial and a one off postage charge. They now have got her on a recurring payment from her visa card. Quick search on the internet shows what cowboys these guys are. Genuine scum. Trouble is it looks like peoople that have had problems cannot get the recurring charges to stop. The bank advises them…
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Amazon parcel sent to wrong address
Hi there This is a tricky one as it was purely a stupid mistake on my part, but I recently ordered two pairs of boots from Office via Amazon at the cost of £190.00. I did not notice at the time that the delivery address I had selected was in fact my old address in Bristol which I moved from in January 2010 but the invoice…
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Costa... do I take it further?
Hello, I hope I am posting this in the right place :o I have recently had dealings with Costa, over a recent visit... now I don't go there often (as a rare treat) but was appalled by my last visit :( I have emailed my complaint, and received a reply that I am unhappy with. I think the e-mails speak for themselves, so I…
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Should i bother?
I paid for next day delievery on a clothing item i purchased through a online retailer. The item was not received next day nor was it sent to the correct address. After tracking my item online it suddenly appeared to have been delivered to my address, it had not. I was purposely waiting in for this item but nothing. I…
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Private seller wont return deposit, help!
Afternoon, Please help. A friend of mine is a dog breeder. She is just about to set up on her own and had found a Stud dog and a !!!!! for sale. They were for sale in Cheshire. She agreed to pay £200 deposit to keep the dogs until monday when she would travel up and get them. Unfortunatley due to bad weather she was unable…
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Tefal Maxi Fryer "permanent" filter
I recently noticed that there were small particles in our fryer oil, which, initially, I assumed were small food particles. Further examination showed that they were actually particles of metal, up usually about 2-3mm long. The particles were actually pieces of the permanent filter which was disintegrating, and dropping…
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neighbours parcels
The increase in on line sales has lead to a massive increase in home deliveries. I was wondering about the legal implications of accepting other peoples parcels. I work from home so I'm usually in when a parcel is being delivered. If it is for one of my neighbours the courier will usually ask me to sign for it and 'pop a…
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Hotel quote did not include VAT
A word of warning if you intend to stay in London Hotels, make sure you are quoted VAT inclusive price. Stayed at a 5 star following wedding reception, quoted £225 but asked to pay £270. I pointed out that unless the quote was for a business the quote should include VAT. They had my card so I had no choice but to pay. The…
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Problem At Barratts Shoes - Read On
I bought a pair of shoes from a Barratts store in Birmingham towards the end of July, only wore them a few times then they split. When I bought them they were part of a big Barratts sale and I even have the yellow and black sale tag that came with them, anyway, I went in there last week and spoke to the manager who said…
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Finding head office contact - Gymbox
Does anyone know how i can find the head office contact details for Gymbox? The branches aren't allowed to give out the contact info, despite giving no satisfaction with an issue themselves. The head office is in Leicester Square, but I can't find their contact. I want to email the MD, Richard Hilton. Any help would be…
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Car dealer refusing to refund a clocked car...
Hello all, I see many helpful folks here so I thought I would come out of the shadows and ask for advice on a problem of my own, it would be great to hear your thoughts. The issue: Put as succinctly as possible: I bought a car from an independent dealer 6 months ago. I have since discovered through MOT history checking…
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No delivery on time sensitive goods.
Hi there, I've order some goods from a company to build a PC for a customer, I paid for them to be shipped royal mail first class recorded a week and a half ago and they were dispatched same day. Unfortunately they have not turned up and the company did not reply to any of my mails/calls and royal mail cannot find the…
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Currys Price Stitch Up
Hi All, I went into Currys on Sunday to buy a Plasma TV. The salesman was very nice and very helpful. The price listed for the TV I wanted was £949 or they did a bundle deal with a Bluray player for £978. That made the Bluray player only £30 so I snapped it up. I asked the salesman if the TV was the same price online and…
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problem with littlewoods account
Hi my daughter is in a mess with littlewoods catalogue. She was recently living with a boyfriend who, unknown to her, opened a littlewoods account in her name, using my address and ordered a mobile phone for himself. We suspected nothing and he was able to divert the bills when they came. He made a couple of cash payments…
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Genuine ugg boots- ripped in 3 weeks
I purchased some short style real ugg boots from a shop in Gunwarf Quays in Portsmouth. I have had the boots for 3 weeks now. and have only just noticed the seam at the back of the boot has come away a tad. I am now scared to wear them just because I don't want to make it worse. I have worn the boots about 3 times and…
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Bus driver not giving change
My Son has just started college and has to catch the bus and train, I tried getting a weekly bus ticket for him but was told that he can only get it on the bus. So Monday morning he is given £20.00 and asks for his weekly gold rider at a cost of £19.50. The bus driver did not give him any change and told him to move, as…
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Advice please regarding used car
I bought a used car from a deeler on 08/09/11, today i have a problem with the clutch , possibly release bearing or slave cylinder, i have only drove around 90miles since buying the car , they also wrote on my reciept :Trade car- no warranty, i believe it is against the law to do this now. Anyway , do you think i have any…
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Hi, i bought a bluray player from currys.........
We've only had it 8 months and its stopped reading any discs I still have the receipt, we just took it back and they said it would have to be sent back to samsung. I thought that the shop i bought it from had to repair or replace it as its under 12 months old PLEASE HELP
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Local trader not accepted cancellation of contract
Hi all, I really need some advice! I ordered a kitchen off local trader and paid £1600 deposit. I then changed my mind and doing the right thing went back to showroom 3 days later and expained situ followed by producing the signed cancellation form. However the guy wouldn't take it, saying not needed it was no problem. Now…
