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Cancelling a gym membership after 7 days
I am asking this on behalf of a friend (you wouldn't catch me in the gym!) She signed up for a 12 month membership at Bannatynes last week. She went for off peak as she was only intending to use it in the mornings. She made it very clear exactly what hours she intended to use the facilities. She thought long and hard about…
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Repair company loss leather panel but won't replace suite
hi - i'll try and keep this simple My mum bought a leather suite £1299 from Reids. Paid £300 for insurance on it for repair or replacement. Problem with a seat panel started aftet 1yr. Retailer referred to insurance policy. 2yrs and a dozen repairs later, Insurance company strip 1/2 the suite down, remove the faulty seat…
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Problem with holiday booking
Unsure whether I am posting in the correct forum, but just wondering if someone can give me some pointers. We booked a holiday last year abroad with a well known travel company.We are due to go in 2 weeks but so far have not received tickets. I rang to chase and was then referred to head office who called me back. They…
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Business account / warranty void or shorter ???
Hello All I've had a quick look around the forums and cant really find any specfic answers to this question. Basically I have an account with an on-line electrical retailer (eBuyer) with whom I buy lots of computer parts and all is well until a part is faulty. Their returns procedure is a joke, and if you contact them via…
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County Court Small Claims
Hi All, I wasn't completely sure of where to put this thread. I just had a quick question, has anyone filed an online claim using the governments Money Claim Online? I have a small company and have filed a claim against another company using MCOL. The company disputed the claim so now I have this questionnaire to fill in.…
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Enough is enough, please help me to track down Worldstores.co.uk, Bedroomworld.co.uk
Enough is enough. I am lost and helpless in getting the missing part of my wardrobe from Worldstores or Bedroomworld. I have tried everything but no progress to date. I have even emailed the co-CEO, I am amazed that a company with so many bad reviews can even get a £8.5m investment from such a prominent VC. To be fair to…
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Found it cheaper elsewhere update
Just a quick update to my thread that was closed about finding the portaramps cheaper by £85 but had put a £50 deposit down and found out by asking on the thread that I had a 7 day cooling off period. Today I rang them explained it all to them and they chose to honour the cheaper price,very happy and thank you to the…
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Driving Experience booked with Last Minute
I purchased a driving experience for 3 persons via credit card at Lastminute at a cost of £390. They are acting as booking agents for a company called Acorne. Acorn in turn supplies vouchers which you then use for your driving experience with a third company that actually own the cars called Vision Motorsports. Now I…
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guarantee on Kickers Boots
I have had a pair of Kickers that I bought on 28/3/11 I contacted Kickers who told me to contace the sellers 80scasualclassics.co.uk, I did this ans they replied saying they dont usually accept returns back after that length of time (less than 5 months) question is how long should they be guaranteed for?
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Mystery mail order delivery
Has anyone else had this happen to them? I arrived home this evening to find a parcel had been delivered from a catalogue company, K&Co. It was addressed to me, and contained a pair of ankle boots in my size, but with a higher heel than I usually wear. Problem is: I never ordered them. The thing is, I don't buy from the…
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wedding dress
Hiya, im not sure if this is the right place but worth a try, i brought a wedding dress sample from a bridal shop and was told it would be like new when i picked it up, and would need to pay £145 for alterations, as it was too big but my wedding got cancelled and when i spoke to the shop on the phone they told me to just…
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paypal
Hi room,would like some advice on this situation please. 22 days ago I paid £97 via paypal for a horse racing system. On payment I received via my email address a link to accesses the racing system. A prominent part of the sales pitch for the system was a "no quibble " guarantee so after looking at the system and deciding…
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Hidden service charges
Took members of my family out for a meal at a local Ameerican dine - small place, independant not a chain. No bill was offered, just go to the hatch and pay! Seemed a little expensive but the service had been good and the food OK so popped the change and a bit more in the bowl on the side - no recept was given. Mulled it…
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Defective Laptop - my rights
Hi MY son bought an ADVENT laptop from Currys. Recently he put a USB lead in the USB slot to connect up his external harddrive, When he removed the USB lead from the laptop the innards of the laptop came out with the lead. I advised him to go to Currys to get it fixed Currys have stated that the manufacturer have told them…
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Asda Home Shopping charged me twice and made me overdrawn!
I have been advised by the wonderful MSE'rs to come on here to get some advice I ordered food via Asda Home Delivery last week and the order came to £98.14 They charged me for this and the actual bill which came to £79.03 so they have made me overdrawn (without authority) and calmly tell me that the "ringfenced" money will…
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Kandco/Empire stores rewards
Just wondered if anyone has had the same problem and any advice to give. My Mum last year brought about £1000 worth of bedroom furniture from Empire stores. So she should have earnt a nice amount in their rewards scheme, the company then changed to Kandco. Mum has been serously ill and is only now getting back into things…
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Acorn Stairlifts
My mother in law had a stairlift fitted last month by Acorn - we have looked at the lift and cannot see how they were able to justify the £3500 for a straight stairlift. Its outside of the 2 week refund period and now my mil has passed away (she only got 1 weeks use). Does anyone know if this was a fair price? The lift…
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No delivery, no refund since feb 2011
I ordered a bed from an online retailer feb 2011 (paid with paypal funded from my bank account). They didn't deliver when they said they would, then they delivered a very badly damaged bed which the courier advised me not to accept. They then strung me along for months with excuses about problems with their offices, the…
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Playgroup breaching data protection act?
Hi I know its not really moneysaving but need some advice concerning the data protection act! My youngest daughter has been attending a local playgroup up until they broke up for the summer. Since she would be starting the school nursery after the holidays I told the play leader she would not be coming back when they…
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Comet fail to warn of dangers
Having recently purchased an Oven from Comet,just 3 weeks after its installation the Glass on the Oven Door shattered with a huge bang whilst cooking at below 190deg's... Comet say this can happen with repeated opening and closing of your oven door..we had only had it 3 weeks !!!!! Comets Engineer tells a tale thats its…
