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Distance Selling Rules - Swimwear
Hi, Bit of advise please. I purchased a couple of swimwear items from a sports retailer online and now want to return 2 items. I have checked the Invoice that came with the parcel and it states that no underwear/swimwear etc can be returned. It also states " Unless otherwise informed at the time of puchase, you may return…
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Problems with bad garage and vehicle repairs
I have an long running problem with a garage regarding my commercial vehicle which I wondered if anyone had a view/experience on. Please bear with this explanation, as its quite long regarding this protracted problem. To put this in context, I'm a courier on contract and if my van is off the road, I don't earn, then before…
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did I have any protection when paying by cheque
To cut a long story short a webdesigner i paid to hand my business website designed by has shut down his business leaving me out of pocket. I contacted my bank about the situation and have been told to write to them to see what they can do? Is this just a way of telling me they can't help because o was silly enough to pay…
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Timpson botched repair FOUR TIMES!!
Hi; full story is here, but beware its fairly long. In brief I took my watch to Timpson for a nice simple 'while you wait' battery replacement, the guy in the shop made a mess of it and they've now had it at their service centre three additional times, each time its come back with new faults. The watch is 8 years old, cost…
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My used car - 2 months in going wrong
Hi everyone, I bought a Saab 9-3 estate on a 58 plate on 25th of June 2011 from a dealer. It had done 31000 miles and I have put a further 2000 miles on this. Part of the sale included a service which was stamped in my log book. Imagine my surprise when I find a large groove in the offside rear disc brake, I have…
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Train delay compensation - first capital connect fob off
I took a train from teddington to gatwick via clapham junction . I bought a single ticket which was approx £11.00. I changed at clapham junc everything was fine went past clapham junction and headed for east croydon The train stopped outside the station for approx 15 minutes. We then reversed back into the station and was…
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can i get my money back?
I purchased some personalised golf balls and tees for a specific event and ordered them twelve days before the event; from the online golf company. On the website it states that they aim to deliver within two days. So I naturally assumed that I had sufficient time to receive the goods. Not only did the goods not arrive in…
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jd sport
where do i stand with getting my money back. i returned an item to jd sport to be told i could exchange or have a credit note but they wouldn't give me a refund. any ideas? tony
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Argos
Dont think I am posting in correct place however does anyone know how you leave a customer review on Argos website? I have an account only I did not buy through an account but in shop and it seems you can't add a review...
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Problem with a website and faulty goods
Hi there! I am pretty sure that I am in the right and I'm looking for some advice as to how to take a dispute further. Around 6 weeks ago i purchased a pair of corioliss hair straighteners from a website. The website were slow in delivering but i finally received them around 10 working days after they took payment for the…
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overpayment interest?
Hi im new here and would appreciate any help with this one? 8 year ago i owed £140 to ntl so they got a debt collection company to take £25 per month off me till the debt was paid, however i have just realised i have still been paying the money and have overpayed by £1929. am i entiitled to any interest that this will have…
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I was mislead- Do I get my £500 deposit back
Hi There I had an solicited appointment in my house.I wanted to rent a used machine of leading company in beauty business and I signed the order form paying them a £500 as a deposit. After that I found out it is leasing and when I thought over and I called the advisor that I want to get my deposit back she said: 'She cant…
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Problems with 3G Mobile Broadband
My grandad originally took out mobile broadband with 3G in December 2010 paying £15 per month for 5GB of data. on the 18th of august his online access was limited as he had reached his data limit for the first time. he called up 3g to find out what was going on and he paid £20 as a "top up" so he could continue using his…
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Leather sofa...defect
I purchased a leather sofa from DFS 2 and a half years ago and it has started to peel on the edge of the seat, I paid an extra 125 for accidental stain but they tell me that this does not cover peeling and leather care (incidently they do not have a policy for that they inform me) I rang them up but they are not interested…
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Halfords sold my sons bicycle
Hi there, I have already paid for my Son's christmas present of a Carerra Vulcan 09 version bicycle at Halfords costing £279. they said they would keep it until a few days before christmas so i dont have to worry about storage etc. I had a phone call this morning from Halfords, basically stating after a christmas storage…
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Refund wanted for unwanted coach journey
I have booked tickets for a future coach journey through Terravision to an airport. The circumstances have now changed and I want to cancel the tickets and get a refund. The trip isn't until March next year. I booked online. Am I entitled to a refund?
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iPhone stolen
Not sure where to post this, this seemed the most logical. All names withheld. My partners iPhone was stolen back in June. Bascically, she put it down on the counter at the checkouts in a small supermarket. A member of the public picked it up and handed it in to a staff member who pocketed it and took it home.... We…
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Virgin Media Problem
I'm not really sure where to post this so posting it here. Two weeks ago today I had a Virgin Media package installed in our new house (TV, Broadband and Phone Line). Since the package was installed the Phone Line hasn't worked at all. We had an engineer out last Thursday and he couldn't fix the issue and was going to pass…
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Uncontactable Company
Hi, I purchased a £70 PC component online, it arrived fine, but was not compatible with my PC. I called the company and explained this and they said to return the goods which I did with a cover letter, including my invoice number and details. I have a POD for the good being returned to them, but have not received my…
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Paid for item with Paypal, they want card details for refund - do I have to give them
Hi, Would be grateful for advice. I purchased an item of clothing from a website and paid through Paypal (not bought from Ebay). I didn't wear the item for a couple of months, then when I wore it and washed it 3 times it went very bobbly and was obviously very poor quality (cost £30). I emailed them and they said return it…
