-
HP Touchpad Contract Law
Hi like many others over the last day or two I just received an email from my online retailer saying my order has been cancelled due to lack of stock and I'll will recieve A full refund. Do I have to accept this or can I insist that the retailer supply me with a product of equivalent specification under contract law.
-
Help! Bright White Smiles
Okay so I was clearly a bit of an idiot this weekend. I was in Superdrug in Glasgow City Centre and there was 2 guys (with very white teeth I may add!) selling a home teeth whitening kit. I was pretty sceptical as I've seen home kits before and I've just not been convinced that they won't do mega damage to my teeth.…
-
Consumer/Contract position
Hello all - after some advice about the following situation. I obtained a verbal quote on an expensive wedding ring and then shopped around for more quotes. The original quote came in the cheapest and so I called back yesterday to confirm that the quote still stands. This was verbally confirmed to me on the phone and I…
-
Warranty advice needed
Opinions please? Over two years ago I complained about my aquarium dripping. They sent me sealant and said if it doesn't work they'll replace it. It didn't work perfectly bur I couldn't move my fish anyway while i got and set up a replacement so I left it. I now have a a smaller aquarium in another room so I asked if…
-
Is it unsolicited or sent in error or what?!
So, been trying to sort this out for a while but I just can't decide what my rights are and what my situation classes as. I brought an item normally worth £150 in the january sales for £90, and it turned out to be faulty. After MUCH arguements and messing around and ringing and waiting in for couriers that never came etc,…
-
need advice about a laptop returned to saveonlaptops
I need the advice regarding a laptop (hp-probook-4320s) which I bought last month for £400 on a £100 HP Cashback deal from saveonlaptops, the deal was posted on another forum. As my OH didn't like the laptop, I returned it. The laptop was powered on once and even did not complete the boot up first time. I didnot accept or…
-
Deposit return from a second hand car dealer?
Hi, I wonder if anyone could help with a situation my friend finds herself in? Basically, she went to a car dealer a few weeks ago to purchase a car for her daughter and saw one that she liked. However, there were a few issues with it (it had a tow bar that her daughter didn't want, the passenger seat didn't move forwards…
-
Damaged Laptop Screen. What Next?
I have a five month old Acer laptop currently 'winging' its way back from PC World's technical people. (I say 'winging' as by the time I have it back it'll have been with them five days longer than they promised). Anyway, in short I switched the machine on two weeks ago to see a screen damaged on the inside. No pressure,…
-
Proton Finance
Hi i am new to the site and would like some advice about a hire purchase agreement i have with Proton Finance and would like to know where i stand. If anyone is willing to offer advise i will post the letter i have recieved from them.I have the car sitting on my drive at the moment and have stopped the payments due to a…
-
Blockbuster charging for Extra Night Option
Hi everyone I'm sorry if this is in the wrong place, but wondered if someone could help me. I have recieved a letter today from Blockbuster saying that the 2 DVD's we rented were overdue and we now owe them £10! It states that we rented them out on 23/07 and returned them on 30/07 :eek: This is not the case, we posted them…
-
Disgruntled HP Touchpad owner
Whilst everyone else is excitedly rushing out to purchase a Touchpad at hugely reduced cost I am one of the unlucky people who purchased the Touchpad at full price less than 24 hours before HP decided to axe it. Whilst other suppliers are offering a full refund or partial rebate, Argos are telling me that they will not be…
-
Being Charged Twice For One Product
Good evening guys i sincerely hope someone can help me. I have always used the site as a port of call for advice. I am currently moving house and have purchased some laminate wood flooring from a store in my local shopping centre. I visited the store, Handed over my measurements and was quoted a total of £145 pounds. I…
-
Website mistake on price - now refusing to send item?
Hiya. I was looking for a cabinet online and saw a site had obviously made a mistake in the price - offering it for 12 quid when it should have probably been 120! I ordered one, it went through, was sent a confirmation email etc yesterday but they have sent an email today saying they made a mistake and I can either pay the…
-
Primary seals on double glazed units blown - insurance claim declined
Six years ago, I had a local firm install double glazed windows and doors at the back of my property. The primary seals around ALL of the double glazed units are ALL now "failing" (black hot melt/bitumen leaking into the cavities of the units). As the company are no longer trading, I am currently trying to claim against…
-
Jury duty, why should I?
Went to a load of hassle to retrieve a letter sent to me by recorded delivery which I could not sign for as I was at work. I won't go into it but when I finally get it I find it is a citation for jury duty. Now I think I would be quite interesting to do. But I don't want to for the following reasons: 1. I've been trying to…
-
Holiday help please anyone?
Hi, does anyone know where I stand with regards to complaining about a UK holiday park? The problem is two-fold. Firstly we were downgraded because their online booking system had messed up which caused them to double-book our accommodation. They said they would refund the difference plus 10% for the inconvenience - almost…
-
What is a reasonable time to change your mind?
What is considered a reasonable time for a purchaser to change their mind over a potential purchase bearing in mind that the goods required cutting rather like granite work surfaces and were to be fitted 3 working days after the sale?
-
I have been mis-sold/conned.. please help
After saving long and hard to get a boat for the family I finally settled on buying one. The boat looked terrific advertised on ebay as a classified listing with all the trimmings and a new reconditioned engine just fitted, I contacted the seller and went down with my hard earned. I got it home to Glasgow and on the first…
-
CURRYS - very bad customer service
I bought a new tv from currys yesterday with cash, then tried to return it for a refund this morning only to be told by a not very helpful staff member to come back later as they didnt have enough money in the till, i was fuming. when i got home, i rang the currys helpline, they were helpful, but suggested maybe i return…
-
Faulty Paint Lid
Hello there, I need some consumer rights advice please. It may seem a silly question but I purchased some paint from B&Q and returned home to find that the paint tub was on its side and the lid had come clean off with paint all over the boot and floor lining of my car. The lid had come off in transit. Whilst it may seem…
