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Poor and VERY slow service from a Dry Cleaners
On 20th July I dropped of a suede jacket to be cleaned at my local dry cleaners. I was told that it needed to be sent off as it was a special item and that it would cost £39 (which I had to pay up front)and take 10 days. Fair enough, I agreed to it. After several phone calls chasing and to cut a long story short, I called…
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Should we have to pay this?
We booked a catering company for our wedding. We payed them close to £3000 up front for food, wine and staff. They had their own bar there which I'm pretty sure took a massive amount of money on the night (so much, that they won't tell us how much). Unfortunately there were quite a few mistakes that we weren't happy with…
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Asda Furniture Problems
Hi there, I bought a chair from Asda and it has turned out to be faulty. It is a huge inconvenience for me to take it back as I don't have a car and had had to ask a friend for a lift to collect it in the first place. Do I have any ground to stand on in asking them to come and collect it from my house and to replace with a…
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Swinton home insurance - I believe I am genuinely entitled to my money back!
Hi there, I was looking for some help and advice from more seasoned hands here at MSE :) . Swinton may be wrongly charging me for insurance I feel I rightly cancelled before my renewal date. (Swinton have gone ahead and renewed the policy). My home insurance policy with Swinton ran out on the 19th Aug. Before this, I had…
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Faulty trousers that have been altered.. do i have any rights?
This is one I don't know the answer to... I bought a pair of jeans from TK Maxx. I had them shortened to fit at a local dry cleaners. after only 3 days use the seam below the crotch area started to coke apart, causing a hole to appear. Now I know I am entitled to a refund, exchange or replacement pair of jeans, but what…
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Help with consumer rights / elonex etouch tablet android.
Hi, Basically, on the 16th of January (2011) I bought two 10 inch E-touch Elonex tablets - £149.99 each from Toys'R'Us, one for myself and one for my mum. Since buying, we have used them only a handful of times, they're in all the original packaging, still with the screen protectors. We've been trying for months to get to…
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Section 75 Claim
Hi all I'd like to tap into everyones knowledge and experience and ask your opinion on whether we might be being fobbed off a little by our credit card company. We have recently made a claim from c/c company under section 75 for a faulty dining room table & chairs. The retailer would not refund us because they have gone…
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Bike not of satisfactory quality and repair unsatisfactory - can I get a refund?
I bought a Specialized Sirrus Elite from the Specialized Concept Store in Kingston upon Thames on July 3rd this year. This was a replacement for my old 2010 edition Sirrus sport which died. I needed the bike to complete a charity bike ride on 6-19th August from Land's End to John O'Groats and made this clear at the time of…
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Email opt-out/unsubscribe
When doing online shopping we often have the option to opt out of any emails for advertising and marketing. I've noticed that I often get emails from companies even though I opted out of emails from them. First I thought that maybe I had made a mistake when filling the form but now I'm very careful and I still get emails.…
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Where do I stand?
Hi, I recently ordered a large household appliance from a large highstreet retailer from their website. The item wasnt in stock but was due to be within 3 days. As they promised they emailed me informing it had come in and would be dispatched and susequently charged for said appliance. Still with me? Well a month on after…
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Laura Ashley unused wallpaper refund
I bought 7 rolls of wallpaper at Laura Ashley in their sale. As I paid for the wallpaper the shop assistant said that if I didn't use any rolls of wallpaper, as long as I hadn't opened the roll that I could bring it back for a refund. I thought this was such a good deal that I bought an extra roll just in case. This was an…
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1 & 1 madness
I've received a very strange letter today from Arvato Finance. When I first saw the company name and a rather bland envelope I thought it was just another piece of junk mail and felt like throwing it away but I opened it anyway only to find that I owed 1 & 1 Internet £12.18 (£7.18 + £5.00 "charge for late payment".) Now…
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How long is online order valid for ?
Hi I ordered an item online in April and it was out of stock. The company said in an email that they would keep trying for me and confirmed I had not been charged. I have heard absolutely nothing since and two weeks ago purchased it from another retailer. A few days ago they (the company I ordered from in April) emailed me…
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Argos TV bust
hi all just trying to help a friend out as her TV she bought from Argos is playing up after being put in for repair while still in warantee. Ive posted part of the email I made to customer services 'She purchased a TV from Argos for home delivery on 2nd June 2010; after 10 months it was switching off intermittently, the TV…
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Consortium Reclaim refund
I need your help, I have just cancelled my agreement with consortium reclaim after 3 days they are going to give me a full refund but they are sending me a cheque which will take 28 days, my question is can they legally do that as they took the payment direct from my credit card. because in that time I will incur interest.…
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Website advertising
I hope someone might have some knowledge about this. My husband has been paying monthly by SO to have his will writing business advertised on a website to generate leads. He has received a letter saying that paying by SO is no longer acceptable and his credit card details are needed. We do not want to do this. The email…
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In dispute with Damart!
About 6 weeks ago I ordered 2 indentical items of clothing from Damart, after trying them on I sent them back as they were not suitable. The 2 items were sent back in the same bag they were delivered in. Got my statement a couple of weeks later where they had only refunded for 1 item. Phoned them and explained, they said…
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Refund or Not ???
Hi guys. Recently purchsed a gas camping cooker for a festival. Have used it once and deemed it far to dangerous to use again especally as their was a lot of kids around. Once i got back to my home town i put the item in the skip. Have now asked the company for a refund & quoted the faults on the cooker they said as you…
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Land of Leather / Castelan Insurance Claim Rejected
Hi everyone We purchased a 2 / 3 seater leather sofa from Land of Leather approximately 4 years ago and we also purchased a 5 year warranty with HomeServe who have now passed this onto Castelan. We have made a claim recently as the leather has come away from the leather match on the cushions and it was inspected and the…
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Currys - Problems with Laptop repair - where do I stand? (Whatever Happens Premier Cl
(Also posted in Geeky stuff) I put my laptop in for repair on 15/08/11. The policy says 'if we can't repair it within 10 days we will replace it.' Cutting a long story short, they are now saying that I won't get it back until at least 28/08/11, but because the laptop is repaired, I can't claim a new one! Where do I stand?…
