Laura Ashley unused wallpaper refund

nergelag

I bought 7 rolls of wallpaper at Laura Ashley in their sale. As I paid for the wallpaper the shop assistant said that if I didn't use any rolls of wallpaper, as long as I hadn't opened the roll that I could bring it back for a refund. I thought this was such a good deal that I bought an extra roll just in case. This was an early stage in my decoration and having stripped the old wallpaper, painted the woodwork and finally put the new paper up, best part of 3 months had gone by. I found I had one spare roll of wallpaper, so I took it back for the promised refund. When I got there they told me that the shop assistant had given me the wrong advice and that I should have read the back of the receipt which stated that I had to bring the roll back within 28 days to get a refund. Had she said this originally, there is no way I would have bought the extra roll, given the chance of stripping, painting and wallpapering within a month was nil. They offered me a voucher, but this would have a one month time limit so I refused this and insisted they refund the money as they had originally promised they would. They refused. I put my complaint in writing to their complaints department who responded with exactly the same offer. I have tried to call them but always get a message service and they never return my calls. Does anyone know what the legal position is with this?

arcon5

I suspect the member of staff was referring to their 28 days return policy rather than giving you an unconditional right to return at anytime in the future.

Unless you can prove you was told otherwise you have no rights. In all honesty did you seriously think you would get a refund a whopping 1/4 year later? Especially since their returns policy was quite clearly provided in writing.

Accept the voucher.

texranger

nergelag wrote: »

given the chance of stripping, painting and wallpapering within a month was nil.

Well depends on what work you are doing but on my own i could strip, paint and wallpaper 70% of my house (3 bedroom terrace) within 1 month.

A thing to do is strip and paint the house and then when you are ready go and get the paper to wallpaper

halibut2209

As above. Take the voucher

Hintza

nergelag wrote: »

Does anyone know what the legal position is with this?

Yes you can take them to court. Your call, but you already have had a more than decent offer. Mind you they will probably have withdrawn that offer by now.

pinkshoes

Legally, them offering a refund is beyond the call of duty.

Their web page clearly states:
When you are returning Standard Home Furnishing products, please return them to us with proof of purchase (receipt or dispatch notes), unopened, unused and in their original packaging within 28 days of receipt of delivery.

So on that basis, it was up to you to check how long you could claim a refund for, as I think you were a little optimistic thinking you could claim a refund after 3 months!!

I'd take the voucher!