Website mistake on price - now refusing to send item?

doublebill

Hiya.

I was looking for a cabinet online and saw a site had obviously made a mistake in the price - offering it for 12 quid when it should have probably been 120!

I ordered one, it went through, was sent a confirmation email etc yesterday but they have sent an email today saying they made a mistake and I can either pay the balance or cancel the order. Read the top thread about the law...

Just wanted to check that they can't be made to honour their mistake despite confirmation email etc?! Presume that when Tesco etc do this it's because they choose to rather than have to? Thought it was too good to be true!

Thanks very much

DB

fluffnutter

It is too good to be true, unfortunately, doublebill. The contract's not deemed to have completed until (usually) dispatch of items. Up until that point, the company can cancel your order, correct their mistake and refund your money with no penalty.

Had you already received your cabinet it would have been a different story.

browneyedbazzi

9 times out of 10 they will have something in their terms and conditions stating that they haven't accepted your order until the item is dispatched (the confirmation emails state that they've received your order but not that they accept it)....until they've accepted the order by dispatching the goods they can back out and just have to provide a full refund.

You're quite right that some large retailers will honour mis-prices and glitches out of good will/wish to avoid negative PR but they aren't legally obligated to do so.

doublebill

...many thanks anyway FN & BEB, quick reply much appreciated. Will now send email requesting refund...

DB

squeaky

For more detailed information see our ReadMe sticky. Look for... Must shops sell at the marked price?