Problems with 3G Mobile Broadband

ses6jwg

My grandad originally took out mobile broadband with 3G in December 2010 paying £15 per month for 5GB of data.

on the 18th of august his online access was limited as he had reached his data limit for the first time.

he called up 3g to find out what was going on and he paid £20 as a "top up" so he could continue using his internet - this he says was gone within a day.

He called up again and he was advised to sign up for a 2 year contract with a 15gb data allowance at £15.99. Being an elderly gent he didn't really understand what this meant but he has just told me and I have looked online and you can get fixed line deals for much less with much more data. He only took the dongle out originally as it give a 30-day rolling contract so he could see how he got on.

I just called 3G on his behalf to cancel this as I assumed it was within the 14 day cooling off period / 7 days allowed via the DSTs, however 3G would not cancel the contract and have said he is now tied in for 2 years.

Is there anything we can do about this?

Thanks

arcon5

I assume by DSTs, you mean DSRs?

You are covered by distance selling regulations.........but..........big big big but..........if he begins using the service or if the service begins within that 7 days he forfeits his rights to cancel....

Maybe write a complaint and see if you can push for a free upgrade to a competitive package........

ses6jwg

The service began immediately so I am guessing that excludes it,

arcon5

ses6jwg wrote: »

The service began immediately so I am guessing that excludes it,

unfortunately yes

You could still write a complain though, explain how you don't feel the customer fully understood what he was being asked to do and if he had know he would have signed up to a much better deal.

Hopefully they will come back and offer to upgrade free of charge..