Problem with holiday booking

dcems

Unsure whether I am posting in the correct forum, but just wondering if someone can give me some pointers.

We booked a holiday last year abroad with a well known travel company.We are due to go in 2 weeks but so far have not received tickets. I rang to chase and was then referred to head office who called me back. They said the complex we booked is over-booked so when we arrive at our destination airport we will be 'allocated on arrival'.
I am really not happy about this to put it mildly. We could end up anywhere.
Where do I stand with this? Not ideal, but I would much rather change over our holiday to somewhere else, but company claim they would have to charge us for this !

We dont want to end up in any old place as one of our children has a disability and I researched the holiday for several weeks before booking to make sure it was suitable.

mountainofdebt

If the location of the holiday is important for a specific reason then I would make damn sure that the holiday company knew of it.

Tell them that your contract is to privide the holiday, for the dates mentioned at the location specified.

dcems

Thanks for the reply, I have said this until I am blue in the face, but there is nothing they can do. Ive put a complaint in but its unlikely to be resolved prior to the date we are going, so for now I am just trying to get some sort of deal done,have our holiday, and then take it further once we return back.

bod1467

Was your child's disability noted at the time of booking? You say it was a prime factor in your choice - did you make the holiday company aware of this?

(I think you have more leverage if you did do so, as elements of the Disability Discrimination Act may come into play).

IANAL.

dcems

Yes, the travel company are aware-its noted in our booking,plus i had emailed the hotel also.

bod1467

In that case it might be worth contacting CAB or Consumer Direct for proper advice.

Flyboy152

mountainofdebt wrote: »

If the location of the holiday is important for a specific reason then I would make damn sure that the holiday company knew of it.

Tell them that your contract is to privide the holiday, for the dates mentioned at the location specified.

I would imagine that, seeing as they booked that specific location, it was important.

Flyboy152

Seeing as the holiday is, "not as described," you could try claiming a refund from you credit card issuer under section seventy-five of the consumer credit act.