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Hotels dot com misleading description
Hi all I have just arrived at a hotel I booked, in Marrakesh, on hotels.com. I chose this hotel because it was located only 1.4 km from the Market and only 500m from a kasbah. This was detailed in the description and on the map provided. On arrival I've found that the hotel is over 7 km from the stated location, so 8.4 km…
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ASDA Groceries Delivered
I ordered my shopping on through mysupermarket, and purchased from ASDA. In my shopping I searched for some lamb chops, and found some for £1.50 (quantity 1). It transferred to ASDA's website and the price was still the same. When the delivery arrived, I noticed the price (at least £9 more than expected). I assumed that…
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Argos
Hi, quick question, I am currently shopping for an exercise bike, I found the perfect one on the Argos website at less than half price, as I didnt get paid till today I called into my local store last week to ask when the bike was on offer until, to which I got the blunt response, 'at least another 2 weeks'. So that was…
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Halifax C/C refusing to help?
Sorry this is a long story but hopefully someone can advise. I feel really let down by my credit card company. I purchased a saddle for my new horse on 28th June 2011. The saddle was purchased from Stubben UK and the total transaction cost was £674.95. Since I have recieved the saddle there have been problems from day one.…
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Postage refund?
I wondered if any one could help me with my consumer rights. I ordered something from a website, it did not arrive when they said it was so after hassling them they sent a tracking number, which said it was at the local sorting office after phoning numerous times and going there several times they said that they could not…
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Damaged Goods
I was hoping someone would know my rights as to receiving damaged goods. The delivery was a washing machine which was unpacked outside my home and brought into the kitchen. I gave it a once over and signed for it as undamaged. Unfortunately the next day I noticed an impact damage area on it. I feel stupid that I didn't see…
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OneClickPharmacy - Amazon Marketplace cancel my order due to their error?!
Hi everyone I need some advice. I clicked through on a link to Amazon yesterday from this site to get 60+% off perfumes with the Amazon deal finder. I found some really discounted perfumes and spent hours going through everything that was available and stocking up for future presents etc... All the perfumes ended up being…
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Hotel Charged Cancellation Fee That Was Never Stated
Hi, I was hoping someone could help me with this one...hope i've posted in the right area (nowhere else seemed relevant) I booked one hotel room on 15th August and 2 rooms on 16th August 2011. Unfortunately i have had to cancel both rooms so called yesterday afternoon to cancel. The person who answered couldnt deal with it…
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Help Please! Wedding dress cancellation - can they keep my wedding shoes??
Hi all, I'll keep this as brief as possible. I ordered a wedding dress last year for my wedding this year and paid £250 deposit by credit card. In February i went to the shop and bought wedding shoes for £79.99 (paid in full by debit card) and was told by assistant that they will keep shoes till i get dress in. Fine. Last…
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New Pram
Hi all, bit of a long story made short here but any help is appreciated. Bought a new pram at start of May, (£600) and when baby was born we noticed that when taking him out for walks the Chasis seems to squeek a very lot and loudly. For a pram at this price you wouldnt expect this at all. So as we stay a bit away from the…
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Asda return policy :(
I got my son an xbox from asda 7 months ago and i has stopped working so i took it back with the receipt and all the original box and everything that came with it. Now i would told that they have stopped selling that one (4gb) on its own. you can get your money back or upgrade to the 4gb with connect for about £90 MORE! Or…
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Argos Microwave returns.
Hey all, I purchased an Argos "Value Range" Microwave about 10 weeks ago and the other day it decided to stop working. First the door open button stopped working and then the microwave ceased to operate at all. I would like to take it back to Argos for either a refund or a replacement, I have got the original receipt and…
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Letters getting sent to wrong address or not arrive (PO fault) what are rights
The amount of times I have had letters not arrive or returned to sender(so I doubt they have been stolen by neighbours as why go to the bother of returning to sender) I have been living here around a year but this has been happening since I moved in and the block does often get letters for a similar named street down the…
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Can I return item for refund (to America)?
I bought a necklace from America and I am ashamed to say it was an impulse buy. It arrived yesterday and when I put it on I have to use the last link on the extender it is still tight. Now I am aware that I should have been more careful and checked everything before I bought as it does state the measurements on the website…
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Goods paid for but not received
Hope someone can help 18th July we ordered goods online, paid through pay pal (not on ebay ) but with credit card. After several phone calls to answer machine and e mails still not received the goods. Only one occasion been able to speak to someone who says he has been in hospital and is behind with orders. Now rang again…
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O2 phone repair - what to do?
On Saturday, I accidentally broke my (uninsured) Blackberry phone and in a panic, I rang my partner to get onto the O2 website to see what the o2 website will advise RE repair/replacement. At this point, I was rushing to get dressed to take to the shop. My partner was speaking to O2 Guru (online chat with advisor) who said…
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Item in box not as described
I would be interested to know where I stand on this on one - I bought a new kettle, got it out (the mistake I made was I used it) as at the time I didn't notice it was different, anyway it was it was only later that day I noticed it did not have a water level indicator and on the box it did, the model no on the kettle…
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MIB County Court Claim after 6 years!
HELP NEEDED! Ok here is the sorry tale, almost 6 years ago now on 6/8/05 I had a blow out after driving over some debris on the road in Wales. Due to my situation at the time I was stupidly uninsured and subsequently fined £300 and had 6 points added to my driving licence. At the time no application was made to the court…
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Comet ripped a whole in the floor when delivering washing machine
Hello, I had a washing machine delivered by comet this morning, they delivered and installed it fine, and I signed to say everything was ok. However I have just gone to clean the floor around the machine, and when I bent down, I can see a massive rip, the washing machine covers it, which is why I did not see it when they…
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Faulty Canon IXUS camera - engineer report needed
I bought a Canon IXUS digital camera 22 months ago for £150 from PC World. It no longer works unfortunately - the fault when being turned on reads : lens error restart camera. In order for it to be considered for replacement / repair under the Sale of Goods Act, PC World have advised me to obtain an engineers report…
