Help Please! Wedding dress cancellation - can they keep my wedding shoes??

Missjay_2

Hi all, I'll keep this as brief as possible.

I ordered a wedding dress last year for my wedding this year and paid £250 deposit by credit card. In February i went to the shop and bought wedding shoes for £79.99 (paid in full by debit card) and was told by assistant that they will keep shoes till i get dress in. Fine.

Last week due to unforeseen circumstances i called to cancel my dress order and accepted that i will lose the £250 deposit. However when I asked about collecting the shoes (which were paid in full in February) I was told by the assistant that she couldn't let me have these until I have contacted the head office and informed them of the cancelled dress order.

Ok - so where do I stand?

The £250 dress deposit is a write-off and I understand that BUT Do they have the right to keep the £80 shoes? These were two separate purchases, made months apart.

Any help much appreciated, I'd like to get the wording right before I send off my letter to the company asap.

Many thanks,
Miss Jay

halibut2209

Of course they don't have the right to keep the shoes. You have paid in full and they are yours.

arcon5

Firstly, they haven't yet said they won't give you them. They are just making you bend over backwards to earn them.

Secondly, go in there and REFUSE TO LEAVE until they give you YOUR property!! Otherwise tell every customer that comes in what has happened. How ridiculous they are being!!

If they persist in beign difficult tell them they can only retain proovable losses fro myou deposit. Although since it will be custom made they probably can prove it, you'r just highlighting the point to them you can equally make life difficult for them aswell.

If they are seperate purchases I don't understand how the dress in anyway affects this

(MODs: we need a smilie)

pinkshoes

She's not saying you can't have them, just that you need to inform head office of the cancellation first.

I suspect that you will owe more than the £250 deposit for cancelling the dress, and you will need to pay this first before they give you your shoes.

As it was two separate transactions you should tell them that they need to give you the shoes, and sort the wedding dress out separately.

Equaliser123

pinkshoes wrote: »

I suspect that you will owe more than the £250 deposit for cancelling the dress, and you will need to pay this first before they give you your shoes.

.

Why? The shoes are paid for in full. The dress is a different issue.

shaun_from_Africa

Agreed.
It doesn't matter if the OP owes £10 or £1000 for the dress.
The only way that the shop can legally use the shoes to help pay for the dress is by taking legal action, winning this then having the OP default on the amount awarded by the court.
They could then apply for a court order allowing for goods to the value of the amount awarded to be seized.

As it stands, the shoes are the paid for property of the OP.

visidigi

Equaliser123 wrote: »

Why? The shoes are paid for in full. The dress is a different issue.

Don't take the post out of context, the line after you quoted answers your question...

Equaliser123

visidigi wrote: »

Don't take the post out of context, the line after you quoted answers your question...

Doesn't give them a right to unilaterally seize goods.

Missjay_2

Thanks everyone for your help so far.

I plan to go to the shop on Saturday and try and pick up the shoes. Taking mum and sister for back up!

I've been researching the company online since and have seen some quite worrying reviews about the complaints/refunds/customer service aspect. Not something you think you'll need when you order your wedding dress but these things happen.

I appreciate in current climate that every penny counts for these companies but am not prepared to be cheated out of what's mine.

I agree it sounds like they are probably trying to make it as hard as possible for me... now just need to find the receipt for the shoes!!

RadoJo

Have you contacted the head office about the dress cancellation?

claire16c

I think pinkshoes could be right. Yes your dress is a different issue, but as its now August im guessing the dress is probably made around now as wedding dresses usually take approx 6 months. So perhaps they have realised this and want to talk to you about it before they hand over the shoes?

Is there anything in the contract you signed about what point in time it is too late to cancel?

Regardless the shoes are yours.